Keck Medicine of USC · 14 hours ago
Support Coordinator II - Orthopedics Surgery Associates Verdugo - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Glendale, CA
Full-time
Onsite
Mid Level
$30.70/hr - $40.29/hrKeck Medicine of USC is seeking a Support Coordinator II to assist patients with complex psychosocial needs. The role involves advocating for patient empowerment, coordinating discharge plans, and providing counseling and intervention based on psychosocial assessments.
Health CareHospitalService IndustryWellness
Responsibilities
Advocates for patient and family empowerment and independence to make autonomous health care decisions and access needed services within the health care system
Attendance at discharge planning meetings when appropriate
Assists the patient and family in understanding and coping with the psychosocial aspects of illness
Communicates with other medical personnel regarding the patient’s psychosocial status, needs and progress
Document psychosocial assessment and interventions in the medical chart, including information regarding the discharge plan
Incorporates Performance Improvement findings into clinical practice as indicated through review
Intervenes with patients and families regarding emotional, social and financial consequences of illness and/or disability; accesses and mobilizes family/community resources to meet identified needs
On the basis of preliminary risk screening, assesses patients and family’s psychosocial risk factors through evaluation of prior functioning levels, appropriateness and adequacy of support systems, reaction to illness, and ability to cope
On units designated which includes NICU, coordinates the discharge plan with the patient, family and hospital staff and performs related discharge planning activities
Participates as an active member of the multidisciplinary team
Participates in discharge planning activities for complex patients, in order to ensure a timely discharge and to provide appropriate linkage with post discharge care providers
Performs a psychosocial assessment interview with the patient and/or family and documents this information according to department policy and standards
Provides counseling and intervention to the patient and/or family based on psychosocial assessment
Provides information community resources, and as indicated, makes referrals to community resources, to best meet the needs of the patient for follow-up care as regards the patient’s age, diagnosis, and disability
All referrals are to be documented in the medical record with the name of the agency, telephone number and when indicated, the name of the contact person
Provides intervention in cases involving child abuse/neglect, domestic violence, elderly abuse, institutional abuse, and sexual assault
Provides intervention in child abuse/neglect, domestic violence, guardianship
(temporary/permanent), foster care, adoption, mental health placement, advance directives, adult/elder abuse, child protection, and sexual assault
Recognition of the psychosocial issued from a developmental perspective; developmental tasks; recognition of cultural norms and boundaries; knowledge of spiritual beliefs
Services as a resource person and provides counseling and intervention related to treatment decisions and end-of-life issues
Qualification
Required
Master's degree from an accredited school of social work
Ability to work with people of all social, economic, and cultural backgrounds; be flexible, open-minded, and adaptable to change
Must successfully complete and maintain BLS certification
Must successfully complete and maintain MAB certification within 6 months of hire
Preferred
For positions in the Neonatal area, prior experience and/or specialized training are preferred
Possesses excellent interpersonal communication and negotiation skills in interactions with patients, families, physicians, and health care team colleagues
Possesses strong analytical and PC skills
Prior experience or supervised fieldwork in a hospital or other setting providing experience substantially related to hospital social work
Strong interview, assessment, organizational, and problem-solving skills
Company
Keck Medicine of USC
Keck Medicine of USC is a Healthcare Center.
Founded in 2009
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rod Hanners
CEO of Keck Medicine of USC | President and CEO of USC Health System
Paige Asawa
Co-Founder & Program Director
Recent News
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2025-10-31
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