Express Employment International · 1 day ago
Call Center Customer Service Representative
Fairmont, WV
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrExpress Employment Professionals is seeking Customer Service Representatives to join the team at FirstEnergy, one of the nation’s leading electric utility companies. The role involves handling inbound customer calls, processing outage reports, and delivering exceptional customer service.
Staffing & Recruiting
Responsibilities
Handle inbound customer calls to address inquiries, resolve issues, and provide information about electric utility services
Process outage reports and emergency calls promptly and professionally
Document customer interactions and maintain accurate records in company systems
Deliver exceptional customer service with a friendly, patient, and professional approach
Qualification
Required
High school diploma or GED required
Previous experience in customer service or related fields
Basic computer skills and proficiency in keyboard typing
Strong communication skills and a team-oriented mindset
Benefits
Comprehensive benefits package, including medical, dental, vision, accident, life, and disability insurance.
Weekly pay on Friday
No fees to job seekers
Health insurance available
Holiday and vacation pay
Attendance and referral bonus programs
Company
Express Employment International
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands.
Founded in 1983
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bob Funk Sr.
Co-Founder, President and Board Member
ELLIOTT EISEMAN
PRESIDENT & CO-FOUNDER
Recent News
Express Employment Professionals
2025-10-03
Express Employment Professionals
2025-09-24
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