EverCommerce · 1 day ago
EverPro - Application Trainer (Remote, US)
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $85K/yr
5+ years expEverCommerce is a leading service commerce platform that provides integrated SaaS solutions for service-based businesses. The Application Trainer will deliver training to new and existing customers on alarm monitoring and business management software, ensuring successful onboarding and product adoption.
Digital MediaFinancial ServicesSoftware
No H1B
Responsibilities
Deliver high-level application training to business management customers, virtual or in-person
Lead customer training engagements, onboarding new clients on core software functionality to support successful implementation
Deliver the full training portfolio, including system setup, administration, application usage, add-on modules, and integrations
Assess customers’ existing business processes and workflows and provide guidance on effectively transitioning those processes from legacy systems into Bold Group solutions
Consult with customers to identify implementation use cases, user roles, workflows, and application requirements
Partner with the Learning & Development team to develop, maintain, and manage client-facing training materials, including documentation, agendas, audit checklists, and training resources
Advise customers on process improvements and best practices to maximize product adoption, utilization, and overall satisfaction with Bold Group solutions
Collaborate with Customer Success to deliver in-application training and solutions for at-risk customers, helping to reduce churn and improve retention
Work closely with technical consultants during data conversion and implementation phases to guide data structure, reporting, and configuration best practices
Support customer re-engagement initiatives, including identifying add-on, cross-sell, and upsell opportunities, to enhance customer experience and product value
Serve as a subject matter expert (SME) for Bold Group applications by supporting Sales and Marketing teams as needed
Contribute to industry-facing content, including webinars, white papers, case studies, blogs, and other thought leadership materials
Develop and document application best practices with a focus on user experience and usability
Maintain up-to-date knowledge of Bold Group products, technologies, and industry trends through continuous learning
Represent Bold Group at trade shows, conferences, and customer events, supporting sales efforts as an application SME, as needed
Participate in internal product testing and validation efforts as an application subject matter expert, as needed
Travel up to 10% to customer sites, conferences, or trade shows as required
Qualification
Required
5+ years of experience in software application consulting, software training, professional services, product-focused sales, or a related customer-facing role
Strong understanding of security industry best practices or the ability to quickly develop industry expertise
Proven experience delivering customer-facing software application training
Ability to clearly and effectively communicate complex technical concepts to users with varying levels of technical knowledge
Excellent communication, presentation, and influencing skills, including interaction with technical teams, business stakeholders, and executive leadership
Ability to translate business requirements into practical technical solutions
Strong analytical and problem-solving skills, with the ability to systematically investigate issues and propose effective solutions
Exceptional organizational and time management skills
Highly self-motivated, results-driven, and comfortable working independently
Customer-focused mindset with a strong desire to exceed expectations
Experience in a technical role within the alarm monitoring or business management software industry
Familiarity with Bold Group business management systems such as Managely, SedonaOffice, or AlarmBiller
Hands-on experience with ERP implementations, including system configuration, installation, Go-Live support, and a working knowledge of accounting processes
Ability to travel within the U.S. and Canada
Benefits
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Company
EverCommerce
EverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Silver Lake
2021-07-01IPO
2019-07-23Private Equity
Leadership Team
Eric Remer
Founder/CEO
Ryan Siurek
CFO
Recent News
thefly.com
2025-12-18
2025-12-18
EverCommerce Inc.
2025-11-24
Company data provided by crunchbase