HomeServe USA · 16 hours ago
Automation Analyst
Norwalk, CT
Full-time
Onsite
Mid, Senior Level
$101K/yr - $135K/yrHomeServe USA is focused on enhancing customer service through automation, and they are seeking an Automation Analyst to streamline operations and define business requirements. The role involves collaborating with stakeholders, documenting processes, and mentoring other analysts to ensure high-quality outcomes in automation projects.
Home Services
Responsibilities
Apply a broad knowledge of business applications and system software for end-to-end auditing and analysis of key business processes with a focus on identifying opportunities to improve systems availability, reliability, efficiency, performance, and overall service that will lead to direct cost savings
Work closely with business area liaison or subject matter experts (SME) to scope and determine needs regarding business processes and functionality to draft, finalize, and update business requirements and user stories in alignment with change management procedures, throughout the life of the project
Work in collaboration with the PO’s to effectively evaluate feature value, technical dependencies, risk, effort to support PI and sprint planning efforts
Provide advice and support to other less experienced Automation Analysts, acting as a point of contact
Define and create UAT scenarios using standard methodologies (e.g. use cases, flow charts, etc.); work with business partners and technical staff to assist in problem solving efforts to assure that testing is completed efficiently and timely with high quality outcomes
Demonstrate understanding of Google Dialogue and effective conversation flows, and associated call analytics tools, to help you to create detailed quality requirements for the enhancement and refinement within conversational AI applications
Act as a liaison between business units, Application Development, and Application Support staff. Facilitate exceptional communication and knowledge transfer where required to accomplish work more effectively, efficiently, and with increased quality and reliability
Maintain a level of technical awareness to retain an understanding of emerging and existing technologies and their functional capability
Utilize business experience and skills to assess and advise on the practicability of alternatives, marrying up technical limitations with operational realities
Call out risks and proactively mitigate delivery blockers
Qualification
Required
Bachelor's degree or equivalent experience preferred
Experience in Business Analysis methodologies and deliverables such as: Business Process Management (BPM), requirements solicitation and documentation (JAD/JAR), Use Cases, ROI analysis, and business case development
Strong Relationship Management skills; strong client management
Analytical, inter-personal and presentation skills
Dynamic individual with the ability to take on multiple initiatives with short timeframes
Integrate automation workflows into existing business processes and business applications using RPA
CCBA certification or similar is highly regarded, with additional consideration for candidates possessing in-depth knowledge of the HomeServe industry, its unique processes, and product offerings
Preferred
Experience with SQL is a bonus, particularly in the context of analyzing HomeServe business data
Familiarity with the HomeServe market, competitive landscape, and customer needs is considered an advantage, enabling the candidate to contribute effectively to projects within this domain
Benefits
Annual Bonus Potential: 10%
Company
HomeServe USA
HomeServe USA is a provider of home emergency repair service plans.
Founded in 2003
1001-5000 employees
H1B Sponsorship
HomeServe USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Tom Rusin
CEO HomeServe North America
Joseph A Sorisi
CIO, Technology Strategy and Transformation, Board Member
Recent News
Hartford Business Journal
2025-10-24
24-7 Press Release Newswire
2025-06-07
Company data provided by crunchbase