World Wide Technology · 5 hours ago
Solutions Engineer - NAIC2
Edwardsville, IL
Full-time
Onsite
Senior Level
$74K/yr - $93K/yr
5+ years expWorld Wide Technology is a global technology solutions provider leading the AI and Digital Revolution. The Solutions Engineer will perform intake, solution validation, and forecast evaluation for engineering activities, assisting with pre-sales and delivering solutions before transitioning to execution operations.
HardwareNetwork HardwareSoftware
Responsibilities
Interface with Customers, PMs, and CSEs to identify and provide inputs and technical guidance to ensure design optimization
Engage with pre-sales teams to provide technical guidance on lab capabilities to ensure more accurate project intake and gauge of technical level of effort
Develop and communicate technical project design to project engineer to ensure successful execution of technical solutions per specifications and/or configuration instructions utilizing both industry and WWT best practices
Drive global collaboration and program standardization
Work closely with project teams during the execution of ETOs (Engineer to Order), providing SME-level expertise
Drive the project’s progress, from kick-off to final approval
Provide consulting and support for the configuration of multiple vendor networking, wireless, and collaboration devices
Communicate project status to both internal and external stakeholders on a continuous basis
Serve as an escalation point for complex troubleshooting of defective devices, logical issues, or systematic errors on a wide range of technologies
Provide technical guidance, knowledge transfers, and mentorship to peers
Review and provide SME-level expertise throughout customer ETOs
Qualification
Required
Bachelor's degree in information technology or related field preferred
5+ years of progressive experience in a related field is required
2+ years direct work experience in the Project Engineering capacity
3+ years hands on experience configuring and troubleshooting issues on a Cisco network
Experience at working both independently and in a team-oriented, collaborative environment is essential with the ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions
Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards
Identifies documentation needs and develops technical reference documentation in accordance with standards and styles
Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate
Serves in a 'player coach' role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems
Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends
Ability to design engineering drawings such as rack elevations and cable run list schematics, detailing all in-rack connections (Example: power, data networking and storage)
Knowledge of industry standards and best practices for structured cabling systems using various cable types (cat 5e, cat 6, multi-mode and single-mode fiber, etc.)
Knowledge of data center electrical requirements and conversions (i.e. Kilowatts, Amps, phases, UPS, etc.)
Familiarity with Cisco Unified Communication Manager - configuration, installation and troubleshooting (CUCM, CTS Manager, Interoperability, MCU, Device registrations, SIP and H.323)
Familiarity with design fundamentals, and initial setup and configuration tasks associated with the build-out of VMware vSphere solutions
Understanding of server platforms, including Windows Server, ESXi, Redhat, LINUX and UNIX operating systems
Proficient understanding of hardware platforms, such as HP Blade chassis, and HP standalone servers, Cisco UCS B and C series, Cisco WAVE and WAS
Familiarity with Local and Wide Area Networks and Data Communications including the internet, DHCP, and DNS
Solid understanding of current data center and network technologies that are commonly running as part of the IT infrastructure for Fortune 500 companies
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities and the ability to prioritize in a high-pressure environment
This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT's requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department
Preferred
A combination of education, training and experience may be considered in lieu of a degree
CCNA or CCNP strongly preferred
Benefits
Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Company
World Wide Technology
World Wide Technology provides technology and supply chain solutions for large public and private organizations.
10001+ employees
H1B Sponsorship
World Wide Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (56)
2023 (25)
2022 (63)
2021 (50)
2020 (48)
Funding
Current Stage
Late StageTotal Funding
$25M2000-02-13Series Unknown· $25M
Leadership Team
Michael Taylor
Chief Technology Officer
Thomas Strunk
CFO at WWT
Recent News
2026-02-05
2026-01-22
Company data provided by crunchbase