Sonoco · 2 days ago
Rental Administrative Assistant
Arlington Heights, IL
Full-time
Hybrid
Entry Level
$63K/yr - $71K/yr
2+ years expSonoco is a multi-billion-dollar global company specializing in packaging solutions. The Rental Administrative Assistant supports the Orion high-performance temperature-controlled box rental program, ensuring smooth daily operations through communications, inventory accuracy, and reporting in a logistics environment.
ChemicalIndustrialManufacturingPackaging ServicesPlastics and Rubber ManufacturingRecycling
Responsibilities
Conduct high-volume outbound calling (approximately 50-80 calls per day) to customers and ship-to locations to coordinate the return of Orion boxes, driving significant improvements in lost box recovery rates and program sustainability
Manage communications, emails, and coordination with plants, stakeholders, and logistics partners (e.g., CEVA) to resolve inquiries and ensure timely responses
Maintain inventory accuracy in Oracle EBS, including cycle counts, production entries, sub-inventory transfers, data entry from spreadsheets (e.g., CEVA transactions), and adjustments
Support logistics processes such as transportation setup, PO/BOL creation, receiving, cold storage scheduling, and occasional overseas shipment paperwork
Troubleshoot daily error emails from plants, perform process/IT reviews, and handle ad-hoc issue resolution for the Orion program
Participate in recurring meetings (e.g., commercialization, TCR/ECO, Hanzo/Putnam) and provide admin support to the Fleet Manager, including special projects
Generate monthly reports (e.g., Asset Batch checks, returns by location) and Power BI dashboards for all rental locations
Assist with periodic inventory support visits (2–3 days, twice annually) and maintain resources like part lists and cheat sheets for new assets/customers
Qualification
Required
Minimum 2-year college degree
Minimum of 2 years of experience in an administrative or office support role
Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook) including strong Excel skills and Power BI
Strong organizational and multitasking abilities, with attention to detail and accuracy
Excellent verbal and written communication skills, with a professional and courteous and persistent phone presence for high-volume customer interactions
Ability to prioritize tasks and manage time effectively to meet deadlines
Strong problem-solving skills and the ability to work independently and as part of a team
Demonstrated ability to provide high-quality customer service and handle inquiries professionally
Preferred
Additional qualifications in Office Administration
Experience in high-volume call environments (e.g. call center, customer recovery or outbound coordination roles)
Supply chain or cold chain exposure
Knowledge of Oracle EBS
Benefits
Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
401(k) retirement plan with company match
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
Tuition reimbursement
Company
Sonoco
Sonoco is a manufacturer of consumer, industrial, healthcare, and protective packaging.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.83B2025-07-15Post Ipo Equity· $30M
2024-09-17Post Ipo Debt· $1.8B
2016-11-07Acquired
Leadership Team
Vicki Arthur
SVP/GM Plastics and Protective Solution businesses
John Pontrello
Vice President Operations, Consumer - North America
Recent News
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