Comcast · 2 days ago
Customer Experience Representative, Change of Service
United States
Full-time
Remote
New Grad, Entry Level
$16/hr - $17.92/hr
0+ years expComcast is a leading media and technology company that drives innovation to create exceptional entertainment and online experiences. The Customer Experience Representative role focuses on providing end-to-end support for customers looking to modify their services while generating new revenue opportunities and ensuring a positive customer experience.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Sales & Customer Engagement: Consistently meet or exceed sales targets by responding to inbound inquiries, engaging new and existing customers through consultative techniques, identifying needs, overcoming objections, and recommending tailored solutions
Customer Support & Relationship Building: Deliver exceptional service by addressing inquiries, resolving issues, and converting support interactions into sales opportunities. Build positive, lasting relationships through transparent communication and accurate information
Product & Process Expertise: Educate customers on products and services using available tools and resources while adhering to established sales and operational processes to ensure consistency, compliance, and quality
Professionalism & Integrity: Maintain a respectful, friendly, and professional demeanor. Apply sound judgment within company policies and guidelines, including safeguarding Customer Proprietary Network Information (CPNI) and Personally Identifiable Information (PII)
Communication & Interpersonal Skills: Demonstrate strong listening, verbal, and written communication skills, along with effective problem-solving and de-escalation techniques in high-pressure or challenging situations
Adaptability & Growth Mindset: Operate effectively in a fast-paced, dynamic, and virtual environment. Show resilience under pressure and proactively engage in continuous learning through training, coaching, and team meetings
Collaboration & Teamwork: Work closely with peers and cross-functional teams to achieve departmental goals and deliver a seamless customer experience
Technical Proficiency: Navigate multiple systems efficiently, process transactions accurately, and utilize standard office tools (keyboard, mouse, headset) to maintain productivity
Reliability & Flexibility: Maintain consistent and punctual attendance. Be available for nights, weekends, variable schedules, and overtime as needed, while demonstrating willingness to take on additional responsibilities
Coachability & Performance: Actively seek, receive, and apply feedback to improve performance. Achieve established goals and metrics while contributing to team success
Other Duties: Perform additional responsibilities as assigned to support business objectives
Qualification
Required
Some High School Coursework
0-2 Years of Relevant Work Experience
Customer-Focused
Workplace Organization
Professional Etiquette
Accountability
Adaptability
Self Motivation
Critical Thinking Problem Solving
Communication
Must be flexible to work any assigned shift
Maintain consistent and punctual attendance
Be available for nights, weekends, variable schedules, and overtime as needed
Demonstrate willingness to take on additional responsibilities
Actively seek, receive, and apply feedback to improve performance
Achieve established goals and metrics while contributing to team success
Navigate multiple systems efficiently
Process transactions accurately
Utilize standard office tools (keyboard, mouse, headset) to maintain productivity
Demonstrate strong listening, verbal, and written communication skills
Apply sound judgment within company policies and guidelines
Show resilience under pressure
Engage in continuous learning through training, coaching, and team meetings
Work closely with peers and cross-functional teams to achieve departmental goals
Deliver exceptional service by addressing inquiries, resolving issues, and converting support interactions into sales opportunities
Build positive, lasting relationships through transparent communication and accurate information
Educate customers on products and services using available tools and resources
Maintain a respectful, friendly, and professional demeanor
Benefits
5% quarterly bonus
Monthly uncapped commissions
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
2026-02-07
2026-02-05
2026-02-04
Company data provided by crunchbase