Gerhard's Kitchen, Bath & Lighting Store · 2 days ago
Kitchen, Bath & Lighting Store Customer Service Coordinator (Remote with Regional Travel)
United States
Full-time
Remote
New Grad, Entry LevelGerhard's Kitchen, Bath & Lighting Store is a family-owned business that has been operating for over 125 years, focusing on providing exceptional kitchen and bath products and services. The Customer Service Coordinator role is designed to enhance customer experiences by managing orders, providing training to staff, and ensuring adherence to operational procedures in the Northern Region.
Consumer GoodsFood and BeverageRetail
Responsibilities
Conduct internal salesperson follow-up as necessary to address customer/order issues, assess customer satisfaction and promote alternate options as needed
Deliver exceptional service in a manner that meets K, B, & L Store and First Supply profit objectives including but not limited to minimizing delivery costs, minimizing rate of returned products outside of manufacturer defects, maximizing gross profit by supporting store sales growth
Manage product orders beyond quotation and order entry stages, including procurement from vendors when required, tracking vendor purchase orders, facilitating solutions for fulfillment and allocation issues, scheduling product delivery by First Supply or third-party services, and communicating order status to the sales associated and/or customer as necessary
Maintain a cyclical order follow-up system to ensure all orders reach completion, focusing on efficiency, thoroughness, attention to detail, and workload management
Work with store teams and managers to drive invoicing as it relates to order fulfillment and completion
Coordinate and conduct KB&L Chat feature
Provide support and order management solutions as needed for KB&L E-commerce
Coaching teams on First Supply systems and standard operating procedures including our ERP system and any other processes required for in-store operations
Other duties/responsibilities as assigned by leadership
Qualification
Required
Experience in customer service, data entry/order management or sales environment preferred
Knowledge of Kitchen & Bath products, sales, installation, or service preferred
Computer knowledge and skills with the ability to learn First Supply's business system
Possess critical thinking skills with the ability to evaluate and utilize information including but not limited to customer preferences, vendor information, company capabilities, and operational process
Ability to communicate information and ideas effectively with vendors, customers and internally by telephone, email, and in person
Ability to read, speak, understand, and write English
Ability to add, subtract, multiply, and divide all units of measure
Satisfactory score on the Wonderlic Personnel Test and/or Caliper Assessment
Valid drivers license and a driving record which meets underwriting standards
Ability to travel up to 5-10% of time for site visits within KBL Northern Region
Attendance on a regular and consistent basis
Preferred
Experience in customer service, data entry/order management or sales environment preferred
Knowledge of Kitchen & Bath products, sales, installation, or service preferred
Partially to fully remote work may be available
Benefits
Medical
Dental
Vision
401(k) with company match
PTO
Company paid holidays
On demand pay
Education assistance
Adoption assistance
And more
Company
Gerhard's Kitchen, Bath & Lighting Store
At Gerhard’s Kitchen, Bath & Lighting Store you’ll find a heartwarming atmosphere, experienced designers and the area’s largest selection of handcrafted cabinetry, plumbing fixtures, faucets, and decorative lighting options.
Founded in 1940
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase