Latitude Inc · 8 hours ago
Senior Customer Service Representative
Owings Mills, MD
Full-time
Onsite
Senior Level
$50K/yr - $55K/yr
5+ years expLatitude Inc is seeking an experienced Senior Customer Service Representative to support customer accounts and resolve billing issues. The role involves managing accounts receivable and payable transactions, ensuring accurate financial processes, and mentoring junior staff.
Manufacturing
Responsibilities
Serve as a primary point of contact for customers regarding billing, invoicing, payments, and account inquiries
Manage and reconcile AR and AP transactions, ensuring accuracy and compliance with company policies
Process invoices, credit memos, refunds, and payment applications
Investigate and resolve billing discrepancies, disputes, and payment delays
Monitor aging reports and follow up on outstanding balances to support timely collections
Coordinate with internal teams including Accounting, Sales, and Operations to resolve account issues
Maintain accurate customer and financial records in ERP/CRM systems
Prepare reports related to account status, payment trends, and customer activity
Support month-end and year-end close activities related to AR/AP functions
Provide mentorship and guidance to junior customer service staff
Ensure compliance with company policies, financial controls, and regulatory requirements
Qualification
Required
5+ years of customer service experience
Experience with Accounts Receivable (AR) and Accounts Payable (AP)
Solid understanding of invoicing, collections, and payment processing
Company
Latitude Inc
Company Summary Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase