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AT&T · 1 day ago

Director-Network Ops Center

Dallas, Texas

Full-time

Onsite

Director/Executive

$174K/yr - $261K/yr

10+ years exp

AT&T is a leading telecommunications company empowering leaders to drive change in a fast-evolving, connected world. The Director-Network Ops Center will lead high-performing teams to deliver exceptional customer support, drive automation strategies, and optimize network performance while ensuring customer satisfaction and operational efficiency.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

H1B Sponsor Likely

Responsibilities

Accountable for driving customer‑centric execution across your domain, ensuring customer needs and outcomes are consistently reflected in priorities, roadmaps, and delivery. You will partner closely with operations, technology, and business stakeholders to understand customer pain points, translate insights into actionable initiatives, and improve the end‑to‑end customer experience. You will lead teams responsible for designing and delivering solutions that enhance reliability, responsiveness, and overall customer satisfaction. By leveraging customer feedback, performance metrics, and operational data, you will continuously assess experience gaps and guide improvements that balance customer expectations with business efficiency and scalability. Through strong leadership and cross‑functional collaboration, you will embed a customer‑first mindset into daily execution and decision‑making

Define and operationalize the automation and agentic workflow strategy for their portfolio, translating enterprise vision into executable roadmaps that modernize the end‑to‑end customer journey. They will lead cross‑functional teams to deploy intelligent automation at scale, driving measurable efficiency gains and directly improving business‑aligned OKRs. Accountable for prioritization, investment alignment, and change adoption—ensuring automation initiatives deliver sustainable improvements in customer experience, operational performance, and organizational scalability

Develop and implement strategies to optimize network performance, reliability, and security, ensuring compliance with company and regulatory policies. Shape and drive the vision and strategy for GT3/TCOE, ensuring alignment with broader business and technology objectives. Guide decisions on process optimization, policy development, service enhancements, and resource allocation

Drive measurable improvements in reliability, responsiveness, and customer satisfaction while balancing operational efficiency and scalability. This position plays a key role in embedding a customer‑first mindset into daily decision‑making, execution, and performance management—ensuring teams consistently deliver experiences that strengthen trust and long‑term value for customers. Direct, mentor, and develop teams of managers, technicians, and engineers through regular huddles, training, coaching, performance evaluations, and handling recruitment and grievances

Conduct surveillance and analysis of network systems, proactively addressing issues and efficiently resolving incidents to minimize downtime. Define and monitor KPIs such as resolution times and customer satisfaction. Ensure consistent, high-quality, and reliable 24/7 support. Oversee the integrity of documentation, knowledge bases, and escalation procedures

Communicate with stakeholders, manage budget and resources, and ensure the attainment of operational and strategic objectives

Partner with engineering, product, operations, and vendor teams to address systemic challenges and enhance service delivery. Represent service assurance support perspectives in product improvement discussions and design reviews

Identify and implement support process improvements and technical tools to increase efficiency. Stay current with industry trends and emerging technologies, applying them to enhance AT&T’s support capabilities

Qualification

Telecommunications networksCloud infrastructureLeadership experienceAnalytical skillsProblem-solving skillsCommunication skillsCollaboration skillsCross-functional collaboration

Required

Bachelor's degree (BS/BA) desired

10+ years of related experience

Deep knowledge of telecommunications networks, software systems, operating systems and cloud infrastructure

Typically leads large teams, supervising supervisors as well as career-level staff within the organization

Leadership experience — proven ability managing large teams and complex technical programs

Strong analytical and problem-solving skills - ability to guide teams through ambiguity and complex outages

Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates

Strong communication and collaboration skills - ability to work across technical and business functions

Benefits

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories

AT&T internet (and fiber where available) and AT&T phone

Company

AT&T

Glassdoor3.5

AT&T is a telecommunications company that provides wireless communications, internet and digital television services.

Founded in 1983

Dallas, Texas, USA

10001+ employees

https://www.att.com/

H1B Sponsorship

AT&T has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (575)

2024 (586)

2023 (282)

2022 (450)

2021 (271)

2020 (162)

Funding

Current Stage

Public Company

Total Funding

$5.04B

Key Investors

National Telecommunications and Information Administration

2025-09-19Post Ipo Debt· $5B

2024-02-12Grant· $42.3M

2023-01-19Grant· $2.2M

Leadership Team

Jeremy Legg

Chief Technology Officer

Pascal Desroches

Senior Executive Vice President and Chief Financial Officer