TELUS Digital · 2 days ago
Live Meeting Transcription Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expTELUS Digital is building a high-impact team of Machine Learning Consultants to provide actionable insights on AI decision-making. The role involves analyzing, fine-tuning, and optimizing machine learning models for content moderation and policy enforcement while collaborating with policy experts to ensure model outputs align with organizational guidelines.
Information Technology & Services
Responsibilities
Evaluate and provide feedback on AI model outputs and reasoning (chain-of-thought) for nuanced Trust & Safety cases
Perform high-quality content annotations in collaboration with Policy Experts
Support supervised fine-tuning and reinforcement learning (RLHF) processes
Conduct data analysis to detect patterns, trends, and model weaknesses
Produce clear reports and insights for engineering and policy teams
Collaborate closely with policy enforcement teams to ensure ML models adhere to guidelines
Maintain confidentiality and handle sensitive content responsibly
Qualification
Required
2+ year experience in AI model supervised fine-tuning or reinforcement learning (RLHF)
2+ year experience in Machine Learning operations (MLOps)
1+ year experience in User-Generated Content (UGC) moderation / Trust & Safety operations
Strong data analysis, trend detection, and report writing skills
Ability to handle gray-area or edge-case scenarios
Native level English communication skills
Detail-oriented with ability to follow complex workflows and guidelines
Company
TELUS Digital
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Puritt
President & CEO
Beth Howen
Chief Transformation Officer
Recent News
2025-11-14
Company data provided by crunchbase