Salesforce · 1 day ago
Sr Manager, Change Management
Indianapolis, IN
Full-time
Hybrid
Mid, Senior Level
$158K/yr - $217K/yr
3+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. As the Change Management Manager, you will be responsible for the 'people side of change' for the internal Cloud Success platform, ensuring successful adoption of changes by various internal personas through effective communication and training.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Communication & Stakeholder Engagement
Communication Strategy: Design and execute a comprehensive communication plan that explains the 'Why, When, and How' of platform changes
Persona-Based Messaging: Tailor communications to specific Cloud Success personas, ensuring each role understands 'what's in it for me,' and partnering with Creative Experts to 'tell our story' to the broader organization
Feedback Loops: Establish and manage channels for internal users to provide feedback, ensuring the project teams hear the 'voice of the user' throughout the project lifecycle
Adoption & Readiness
Change Impact Analysis: Partner with project teams to identify exactly how new features will change the day-to-day work of internal users
Change Adoption Framework: Develop and execute a framework that ensures that employees don’t just have access to new tools or processes, but actually embrace, learn, and use them consistently. The framework should take into account the phases of change including awareness and alignment, readiness, and engagement and advocacy
Measurement & Data-Driven Strategy
Adoption Metrics: Define and track Key Performance Indicators (KPIs) for adoption (e.g., login frequency, feature utilization, time-in-tool, and error rates)
Sentiment Analysis: Conduct post-deployment surveys and focus groups to measure the 'health' of the change
Intervention Planning: Identify cohorts with low adoption and develop targeted solutions—such as 'Office Hours,' refined documentation, or UX feedback—to improve proficiency
Qualification
Required
Experience: 3+ years in Change Management, Internal Communications, or Business Transformation, ideally within a SaaS or high-growth tech environment
Methodology: Deep understanding of industry-standard Change Management frameworks (e.g., Prosci/ADKAR, Kotter, or ACMP)
Technical Fluency: Ability to quickly learn the Salesforce/Cloud Success ecosystem
Analytical Skills: Proficiency in using data to tell a story. You should be comfortable using Salesforce dashboards or BI tools to track user behavior
Influence: Proven ability to influence without authority, gaining buy-in from both busy executives and technical individual contributors
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
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