Snap Inc. · 8 hours ago
Trust & Safety Tooling Enablement Senior Specialist
New York, NY
Full-time
Onsite
Mid, Senior Level
$47.11/hr - $70.19/hr
3+ years expSnap Inc. is a technology company that focuses on improving communication through innovative products like Snapchat and AR tools. The Trust & Safety Tooling Enablement Senior Specialist will work between Operations and Product teams to enhance safety tooling, ensuring a secure user experience on the platform.
Computer Software
Responsibilities
Proactively identify tooling discrepancies, provide recommendations for improvements, and liaise with technical teams to implement solutions
Day-to-day maintenance of existing tooling requests to ensure that they are triaged and acted upon appropriately
Work with our operations and vendor teams to resolve bugs, design enhancements, and pressure test requests to make changes to our tools
Create and enhance knowledge management documentation of the safety tooling ecosystem and deliver trainings on new functionality
Anticipate project risks, negotiate with decision makers, and balance business needs versus technical and resource constraints
Design and implement new operational workflows (with emphasis on operationalizing them within our Internal Tools) and track progress via a project plan, considering stakeholder impacts and helping them adopt the change
Act as a point of contact for T&S operational tooling solutions, providing input on the roadmap and working with our Product and Engineering teams to implement fixes
Be willing and able to work with sensitive, offensive, or disturbing issues and content that includes but is not limited to child exploitation, graphic violence, self-injury, and suicide which may be considered offensive or disturbing
Qualification
Required
3+ years of experience in product operations, enablement, product management, consulting, project management, or related experience managing special projects
Bachelor's degree or equivalent work experience
Deep experience working with Trust & Safety tooling and working closely with Product / Engineering to manage projects that improve safety and user experience
A team player who's willing to get their hands dirty and help where needed, as no type of work is 'beneath' you
Self-starter mentality; takes initiative to identify opportunities to improve or build on processes and work products
Highly attentive to detail, able to test out new features and ensure quality controls are implemented
Strong analytical skills, including working with Data Science to solve business problems, and providing practical business insights
Experience in process optimization projects and identifying performance improvement or automation opportunities
Experience designing technology roadmaps with requests from multiple stakeholders and prioritizing features / bugs accordingly
Experience managing multiple high priority projects end to end, demonstrating ability to prioritize tasks, track deliverables, communicate externally, and work independently with minimal supervision
Experience working with JIRA or other similar project management software to track end to end feature development and resolution of issues
Excellent verbal and written communication skills
Comfortable working within a content moderation environment
Preferred
1+ years of Trust & Safety experience a plus, but not required
1+ years working directly with engineering teams
Benefits
Paid parental leave
Comprehensive medical coverage
Emotional and mental health support programs
Compensation packages that let you share in Snap’s long-term success
Company
Snap Inc.
Snap is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate.
5001-10000 employees
H1B Sponsorship
Snap Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (394)
2024 (366)
2023 (332)
2022 (356)
2021 (318)
2020 (237)
Funding
Current Stage
Late StageLeadership Team
Derek Andersen
Chief Financial Officer
Edesa Betkolia
CFO Operations Lead
Recent News
2025-02-12
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Social Media Today
2025-02-08
Company data provided by crunchbase