Systems, LLC - Poweramp | DLM · 1 day ago
Associate I, Technical Support – Residential I
United States
Full-time
Remote
New Grad, Entry Level
$17.86/hr - $28.59/hr
0+ years expChamberlain Group is a global leader in intelligent access and a Blackstone portfolio company. This role involves providing specialized technical assistance for residential product lines and maintaining high customer service levels while processing inquiries.
Building MaterialIndustrial EngineeringManufacturing
Responsibilities
Provide customers with specialized technical assistance in the installation and support for Chamberlain Group Residential Product lines
Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines
Leverage resources including SAP and CRM to deliver an exceptional customer experience from the start to finish of each customer interaction
Verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations
Escalate any reported product quality problems and customer complaints
Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
Obtain information from SAP documents and follows-up with customers on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questions
This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect Chamberlain Group’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Qualification
Required
High School Diploma or GED Equivalent
0-2 years of experience in a high-volume customer assistance environment
Strong verbal and written communication skills
Proficiency in Microsoft Office Suite
Strong typing skills
Mechanical and logical aptitude
Preferred
2+ years of College or Technical School
Experience in a technical support environment
Benefits
Comprehensive benefits package
401k contribution
Short-term incentive plan
Company
Systems, LLC - Poweramp | DLM
Systems is a leader in the design and manufacturing of loading dock levelers and equipment.
201-500 employees
H1B Sponsorship
Systems, LLC - Poweramp | DLM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (6)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Michelle Dellemann
CFO
Ted Jackovich, Jr.
Human Resources Business Partner
Company data provided by crunchbase