Aditi Consulting · 1 day ago
IT Desktop Support Specialist
Redwood City, CA
Contract
Onsite
Mid Level
$40.50/hr - $43.33/hr
4+ years expAditi Consulting is seeking an IT Desktop Support Specialist to provide best-in-class customer service in a technical support role. The specialist will be responsible for troubleshooting hardware and software issues, supporting desktop environments, and assisting C-level executives with their IT needs.
AppsConsultingInformation TechnologySoftware Engineering
Responsibilities
Work in an environment in which technicians will be motivated to provide best in class customer service
Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging
Strong application troubleshooting skills Advanced Knowledge and understanding of video conferencing equipment and usage
Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk
Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware
Able to provide desktop support to VP and C level executives
Windows 11, Mac OS, iOS & Android mobile OS
Understanding of current hardware standards and future hardware releases
Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc
Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016
Use of remote support tools such as GoTo Assist
Strong hardware and software troubleshooting skills in a fast paced environment required
Knowledge of supporting large meetings/Zoom webinars and managing them
Able to lift 50 lbs
Qualification
Required
Work in an environment in which technicians will be motivated to provide best in class customer service
Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging
Strong application troubleshooting skills
Advanced Knowledge and understanding of video conferencing equipment and usage
Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk
Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware
Able to provide desktop support to VP and C level executives
Windows 11, Mac OS, iOS & Android mobile OS
Understanding of current hardware standards and future hardware releases
Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc
Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016
Use of remote support tools such as GoTo Assist
Strong hardware and software troubleshooting skills in a fast paced environment required
Knowledge of supporting large meetings/Zoom webinars and managing them
Able to lift 50 lbs
4 years of experience in an IT Support role
Benefits
Medical
Dental
Vision benefits
10 paid days off
401(k) plan participation
Commuter benefits
Life and disability insurance
Company
Aditi Consulting
Aditi Consulting is a firm that stays abreast of offering technological solutions, project management and digital transformation.
1001-5000 employees
H1B Sponsorship
Aditi Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (44)
2023 (25)
2022 (26)
2021 (24)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Raja Narayana
President & CEO
Pradeep Singh
Chairman
Recent News
bloomberglaw.com
2025-10-16
Company data provided by crunchbase