Banner Bank · 22 hours ago
Central Operations Specialist
Spokane, Washington
Full-time
Onsite
New Grad, Entry Level
$19.21/hr - $26.90/hr
0+ years expBanner Bank is seeking a Central Operations Specialist to provide exceptional customer service and perform day-to-day operations tasks. The role involves supporting branches with critical functions, training bank staff, and identifying opportunities for process improvements.
BankingFinanceFinancial Services
Responsibilities
Be responsible for providing support for specific retail operational areas, including SilverLake (DD, CD, SB, CIF), Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup. IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services or Escheat
Be responsible for the administration of function-specific systems
Be responsible for the administration of function-specific user access for related applications
Assist in Disaster Recovery/Business Continuity testing and real event tactical team
Participate in critical, bankwide problem solving projects
Analyze results of user feedback to make recommendations for support process improvement
Evaluate documented resolutions and analyze trends for ways to prevent repeated problems
Identify opportunities for process improvements and incorporate them with positive results
Assist in the annual JHA SilverLake release
Build updates or defect review, and provide testing, training documentation, and support
Be responsible for posting updates to BannerNet to assist in problem resolution
Be responsible for complying with policies, procedures, security requirements, and government regulations
Qualification
Required
H.S. Diploma: required (an equivalent combination of education and experience may be considered)
0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required
Possess excellent customer service, analytical, and problem solving skills
Proven organizational skills and attention to detail required
Ability to manage multiple projects simultaneously while ensuring critical deadlines are met
Ability to effectively prioritize and execute tasks in a high-pressure environment
Possess effective written and verbal communication skills, with the ability to positively influence others
Ability to work independently with little direct supervision while effectively managing time and resources
Proven experience with troubleshooting principles/methodologies and issue resolution techniques
Proficient in advanced aspects of Microsoft Office and the ability to quickly learn and adapt to new technologies
Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations
Benefits
Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
Paid vacation time, sick time and 11 company paid holidays
401k (with up to 4% match)
Tuition reimbursement
Company
Banner Bank
We are proud to provide you with the most comprehensive financial services in the Pacific Northwest
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Grescovich
President and Chief Executive Officer of Banner Corporation and Banner Bank. Also a Director
James Costa
EVP Chief Operating Officer (COO)
Recent News
2025-10-17
2025-10-17
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