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South Carolina Department of Juvenile Justice · 13 hours ago

Telecommunications Operator

Columbia, SC

Full-time

Onsite

New Grad, Entry Level

The South Carolina Department of Juvenile Justice (DJJ) is dedicated to transforming the lives of youth and strengthening families. They are seeking a Telecommunications Operator to respond to emergency and non-emergency calls, dispatch public safety units, and maintain communication systems to ensure safety within the agency.

Public Safety

Responsibilities

Monitors radio channels for distress calls throughout the Department and dispatches public safety resources to assistance calls as needed

Provides supplemental video surveillance monitoring throughout the institutions; notifies institutional supervisors of rules violations or irregular activity

Notifies appropriate personnel of emergencies or other non-routine incidents in accordance with agency guidelines

Maintains accurate log of radio transmissions, handwritten logs of dispatch daily activities and statistical data

Conducts scheduled radio checks on the institutions and on-duty patrol officers to ensure juvenile/staff safety

Maintains SC CJA/SLED/FBI/NCIC certifications

Conducts wanted person checks on juveniles, employees and contingent employees as requested

Enters court orders and warrants into NCIC

Assists in the recapture of offenders, through NCIC and disseminates notification to appropriate law enforcement agencies

Tracks monitoring systems issued to offenders in recapture efforts

Enters Transportation Security Administration flight specifications for armed officer travel approval

Preregisters sex offenders as court mandated in accordance with SLED/ state guidelines and requirements

Other NCIC duties as assigned

Provides temporary and/or replacement ID cards to current employees confirming identity and employment status

Conducts fingerprints on all new employees and/or contract employees and completes fingerprint cards for SLED background check processing

Creates badge profiles, photographs and enters identifying information within the agency badge system

Ensures employee information forms are completed on all new employees and new employees are provided with their Identification cards during new employee hire

Deactivates employee ID cards upon exiting the Agency

Purges separated employee files while retaining current employee files for record retention

Serves as the agency receptionist after hours, weekends and holidays (during normal working hours as needed)

Demonstrates exceptional customer service in assisting visitors

As an essential employee, must be available for on call emergency recall response, if needed

Receives incident reports via agency email and the Event Reporting System

Reviews reports and determines a categorization of Priority 1 and Priority 2 incidents

Enters emailed reports into the ER system in accordance with policy and departmental protocol

Disseminates notifications and incident report numbers via email and/or telephone

Performs additional related job duties as assigned by the Public Safety Director or a Supervisor

Qualification

Telecommunications Operator CertificationFCC regulationsOperation of communications systemsVoice communications systemsComplex electronic equipmentCustomer serviceEmergency responseData entryTeam collaboration

Required

A high school diploma and entry-level work experience with voice communications systems or central switchboard operations

An associate degree in a technical communications discipline may be substituted for the required experience

The ability to obtain Class IV Telecommunications Operator Certification through SCCJA and retain skills from on-the-job training is essential

Requires considerable knowledge of the Federal Communication Commission rules and regulations pertaining to the transmittal of public safety information on a shortwave radio or teletype

Knowledge of the procedures and practices associated with the operation of modern communications systems

Skill in the operation of complex electronic communications equipment

Ability to function effectively during emergencies and periods of heavy communication traffic

Essential Employee: Must be able to work 12-hr rotating shifts 24/7/365

Must be able to stand for prolonged periods of time to fingerprint and process agency staff and offenders

Must be able to communicate on the radio and phone

Must be able to effectively operate a computer and use a variety of databases to locate and share information with requesting agents/agencies

Preferred

A high school diploma, experience working in a public safety dispatch center, analytical experience, or an acceptable equivalency approved by the Division of State Human Resources

Must possess or obtain a Class IV Telecommunication Operator certification issued by the Law Enforcement Training Council in accordance with Title 23 of the Code of Laws of South Carolina 1976 within one (1) year of employment