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Expedite Talent Solutions · 5 hours ago

Customer Service Representative

Nashville, TN

Contract

Hybrid

New Grad, Entry Level

Expedite Talent Solutions provides a hybrid work environment for its workforce. The Customer Service Representative will determine eligibility for care programs, assist in coordinating schedules, and manage casework efficiently while providing legal research and documentation support.

IT ManagementProfessional ServicesWarehousing

Hiring Manager

Nidhi Sharma

Responsibilities

Determine individual and family eligibility for our Client’s care programs

Assist in coordinating and communicating schedules to internal/external Clients

Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney

Timely management of casework, including proper documentation and case resolution

Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately

Work efficiently / effectively in multiple databases to extract information

Attend workgroup meetings and participate in discussions

Assist leadership team, as necessary

Qualification

Paralegal studiesLegal environment experienceCustomer service experienceMicrosoft Office SuiteTime managementVerbal communicationWritten communicationAttention to detailCritical thinkingProblem-solving

Required

Must have a bachelor's or associate degree

Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.)

Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision

Excellent verbal and written communications skills

Keen attention to detail and adherence to deadlines

Strong time management, note-taking, email organization, and distribution skills

Critical thinking and problem-solving skills

Preferred

A background in Paralegal studies is a plus

Work experience in a Legal environment a plus

Customer service or call center experience a plus

Company

Expedite Talent Solutions

Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors.

Founded in 2009

Alpharetta, Georgia, USA

51-200 employees

https://www.expediteinc.com

Funding

Current Stage

Growth Stage

Leadership Team

Sandeep Singh

Associate Director / Sr. Client Partner

Company data provided by crunchbase