Concentrix · 12 hours ago
Sr Technical Writer
USA Bellevue 3326 160th Ave SE, Suite 100 and 305
Full-time
Onsite
Mid, Senior Level
$92K/yr - $132K/yr
5+ years expConcentrix is a global technology and services leader that powers the world’s best brands. They are seeking a highly skilled Technical Writer to develop compelling sales materials for their B2B product and solutions portfolio, translating complex technical capabilities into clear content that enables sales and marketing teams.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Create high‑quality sales collateral including one-pagers, product briefs, playbooks, sales guides, value proposition documents, and competitive positioning content
Translate product features and technical workflows (e.g., order orchestration, pricing configuration, offer lifecycle, contract workflows, APIs, data models) into business‑friendly messaging
Develop customer‑facing materials such as case studies, solution overviews, ROI/benefit narratives, and persona-based value stories
Partner with sales teams to craft proposal content, RFP/RFI responses, and executive-level messaging
Produce clear, structured documentation explaining enterprise capabilities (order capture, provisioning, billing, renewals, configuration, integrations, etc.)
Work with SMEs, architects, and product managers to document processes, systems, and functional flows
Draft internal documentation to support product launches, training, and field readiness
Collaborate with Product, Sales, Marketing, Engineering, and Customer Success to ensure accuracy and alignment of messaging
Participate in product walkthroughs, demonstrations, design sessions, and technical deep dives to inform writing
Maintain a consistent narrative voice across all GTM content
Own content calendars, version control, and updates for evolving products and offers
Ensure all materials follow brand, style, and compliance guidelines
Proactively identify content gaps across the sales cycle and propose solutions
Qualification
Required
5+ years of experience as a Technical Writer, Sales Writer, Content Strategist, or similar role in a B2B SaaS, Telecom, Enterprise Software, or Technology environment
Demonstrated experience writing content for GTM, sales enablement, or enterprise product marketing
Strong ability to understand and simplify complex concepts such as: Order & Offer Management, Contract Lifecycle Management, Quote‑to‑Cash or Lead‑to‑Order processes, APIs, system integrations, and workflow automations
Strong interviewing skills to extract information from SMEs
Exceptional writing, editing, and storytelling capabilities
Comfortable operating in fast‑paced, evolving product environments
Experience with content management tools, Confluence, Jira, CMS platforms, or design tools
Preferred
Experience in Telecom, B2B Marketplace, Enterprise eCommerce, CRM/CPQ, or API-centric platforms
Understanding of GTM motions including product positioning, competitive intelligence, and customer segmentation
Familiarity with Agile product development
Benefits
Medical, dental, and vision insurance
Comprehensive employee assistance program
401(k) retirement plan
Paid time off and holidays
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-22
2026-01-20
2026-01-14
Company data provided by crunchbase