Arrowhead Engineered Products · 2 days ago
IT - IT Help Desk Analyst
Portland, TN
Full-time
Onsite
New Grad, Entry LevelArrowhead Engineered Products is seeking an IT Help Desk Analyst responsible for collaborating with cross-functional teams to develop business requirements and execute system testing scenarios. The role involves ensuring the best user experience, managing testing procedures, troubleshooting system issues, and providing support to both internal and external customers.
AutomotiveIndustrialManufacturingService Industry
Responsibilities
Represents IT in company projects and initiatives to ensure the best possible user and customer experience
Work with cross-functional teams to build business requirements for systems/processes that meet organizational needs
Develop and maintain standardized testing procedures and templates, outlining test criteria and expected results
Accurately execute the entry and validation of all acceptance testing scenarios for cross-functional teams
Accurately reports the results of all tests to the project team
Manage workload effectively and communicate barriers in a timely manner to ensure project timelines are achieved
Partner with Business Process Owners to document procedures and communicate procedural/system changes
Continually look for opportunities to improve systems/processes to increase efficiency and enhance the user experience
Provide support and resolution for system issues impacting applications used within the company
Investigate and troubleshoot issues before escalating
Retain ownership of all open issues to ensure timely resolution
Record and analyze reported issues. Make recommendations for training and system/procedural improvements
Assist external and internal customers with system/procedural questions and escalated calls
May assist with user set-up, system configuration and security
Other duties as assigned
Qualification
Required
High school diploma or GED required
Above average understanding of desktop computer hardware, operating systems and application software
Ability to create process flows
Excellent organization and time management skills
Strong analytical and problem-solving skills
High attention to detail
Effective communication skills, both verbally and in writing
Ability to use available resources/data to execute confident decisions, while balancing the best interests of the company
High regard for confidential and sensitive information
Preferred
Bachelor's degree preferred
Company
Arrowhead Engineered Products
Arrowhead Engineered Products is a supplier of non-discretionary, mission-critical, aftermarket replacement parts for a wide variety.
Founded in 1985
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$85MKey Investors
Penfund
2022-03-29Debt Financing
2021-08-31Acquired
2021-08-01Debt Financing
Recent News
Investor's Business Daily
2025-07-22
Boston Herald
2025-05-05
MarketScreener
2025-04-03
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