Applica · 5 days ago
Customer Experience Associate II
Bartlesville, OK
Contract
Onsite
New Grad, Entry LevelApplica is a trusted partner providing professional contracting services to leading organizations in the energy and infrastructure sectors. As a Customer Experience Associate, you will serve as the frontline representative for a premier energy network, providing high-level support to distributors and retail partners while ensuring seamless business operations.
Staffing & Recruiting
Hiring Manager
Cynthia B.
Responsibilities
Omni-channel Technical Support: Serve as the primary point of contact via phone, digital messaging, and email to troubleshoot and resolve complex payment processing and network connectivity issues
Infrastructure Troubleshooting: Diagnose and resolve hardware and software discrepancies related to Point-of-Sale (POS) systems and site-level network architecture
Supply & Logistics Coordination: Facilitate critical inventory and supply requests in alignment with established resource management guidelines
Financial Integrity & Compliance: Support retail partners through the full lifecycle of credit card settlements, including retrieval requests, chargeback inquiries, and batch reconciliation
Platform Administration: Act as a subject matter expert for proprietary partner extranets and web-based portals, ensuring users can navigate supply and billing tools effectively
Performance Excellence: Maintain rigorous documentation and data integrity to meet or exceed established service level agreements (SLAs) regarding productivity and quality
Qualification
Required
Legally authorized to work in the job posting country
High School Diploma or GED equivalent
Full Scheduling Flexibility: Must be willing and able to work any assigned shift to support 24/7 operations, including overnights (e.g., 8 PM – 8 AM), weekends, and holidays
Company
Applica
The team at Applica are people-centric, diligent, agile and innovative.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase