Boomi · 6 hours ago
Incident Commander
United States of America
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expBoomi is a fast-growing company focused on connecting everyone to everything through its integration and automation platform. As a Principal Incident Commander, you will lead efforts in incident management to ensure service availability and minimize downtime, while collaborating with various teams to improve processes and communications.
Cloud ComputingData ManagementEnterprise SoftwareSaaS
Responsibilities
Be an active member of an Agile team, collaboratively realizing features through the software development lifecycle
The primary function of a Principal Incident Commander is to direct SREs, Subject Matter Experts (SMEs) and other leaders to restore service as quickly as possible during Major Incidents while keeping accurate and timely data on the progress of such incidents and keeping senior leaders, stakeholders and end users updated
Build and evolve the practice of Incident Management across Boomi, developing processes and systems to leverage the related metrics to identify and drive process and procedural improvements globally
Responsible to escalate to responsible service teams, senior management and executive leaders to ensure appropriate awareness, engagement and focus
Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders)
Leads and/or participates in Post Incident Review and Problem Management meetings with key stakeholders and service owners to review events and opportunities for ongoing improvement
Documents pertinent information relating to Incidents that aids process improvement, identifies deviations and enables the creation of an Incident Knowledge Base
Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies
Collates and analyzes incident-based data for team metrics and KPIs
Identifies opportunities and takes ownership for automation and/or continuous improvement of Incident Management process steps and best practices
Qualification
Required
Bachelor's degree or higher in Computer Science / Information Systems or a related field / work environment
Extensive experience with incident management in a cloud-based environment
Confidence to drive and manage large conference calls
Have a broad and extensive knowledge of cloud infrastructure and related technologies - AWS/Azure, Storage, network, authentication, databases etc
Strong leadership skills to direct service teams during major incidents that have the potential for significant business impact, remaining calm, professional and focused in high pressure situations
Experienced user of a type of ticketing system (JIRA/JSM/ServiceNow or similar)
Ability to multi-task in a fast-paced, ever-changing environment
Experience in influencing internal/external teams within a diverse/large organization and skilled at building strong relationships, to deliver required & improved results
Flexibility to work within a “Follow the Sun on-call” global shift rotation covering local day-time hours shared across all team members
Preferred
10+ years' experience in the software engineering industry, with experience supporting large-scale SaaS and Cloud-based software solutions in production
Familiarity using AWS technologies such as CloudFormation, S3, ECS, EKS, and EC2
Strong leadership, project planning, communication, and execution skills
Experience with distributed service-oriented architectures
Represents Incident Management at relevant software team Roadmap planning and backlog reviews, influencing the prioritization of automation and tooling enhancement
Company
Boomi
Boomi is a software firm that provides cloud integration solutions via a SaaS platform for providers to stay connected with their consumers.
1001-5000 employees
H1B Sponsorship
Boomi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (37)
2023 (28)
2022 (75)
2021 (46)
2020 (60)
Funding
Current Stage
Late StageTotal Funding
$979.9MKey Investors
FirstMark
2022-02-25Debt Financing· $975M
2021-05-02Secondary Market
2021-05-02Acquired
Leadership Team
Michael Morton
Chief Technology Officer
Christopher Port
Chief Operating Officer
Recent News
Business Wire
2026-02-04
crnasia.com
2025-12-24
Company data provided by crunchbase