State of Arizona Enterprise Technology (ASET) · 11 hours ago
CUSTOMER SERVICE REPRESENTATIVE 4
Nogales, AZ
Full-time
Onsite
Mid Level
$40K/yr - $40K/yrThe State of Arizona Enterprise Technology (ASET) is seeking a CUSTOMER SERVICE REPRESENTATIVE 4 to lead the field office in serving customers. This role involves processing high volumes of transactions, assisting with complex inquiries, training new hires, and supporting problem-solving efforts.
Information Technology & Services
No H1B
Responsibilities
Process a high volume of field office transactions, including exams and vehicle inspections for customers with minimal errors
Provide training and assistance for new hires and tenure staff
Conduct daily huddles and support the office in problem solving efforts to improve the customer experience
Qualification
Required
Knowledge of ARS Title 28 provisions and related directives, rules, regulations, policies and procedures pertaining to licensing of motor vehicle operators and titling and registration of motor vehicles
Knowledge of voter registration, selective service and organ donor registration
Knowledge of public and customer relations
Knowledge of fraudulent document recognition with successful completion of American Association of Motor Vehicle Administrators (AAMVA) Fraudulent Document Recognition Training, Arizona Version/Level I and Level II
Knowledge of proper incident reporting and investigation procedures
Knowledge of Google Workspace
Ability to actively listen
Ability to think critically
Ability to comprehend reading material
Ability to communicate orally and in writing
Ability to use problem resolution techniques, actively looking for ways to help people
Ability to perform data entry, retrieval and analysis skills
Skills in proficient use of electronic verification systems and fraud detection equipment/tools to identify suspicious or fraudulent source documents and the various systems and administration of written driver test
Skills in managing files and records
Skills in designing forms and evaluation of customer satisfaction
Must possess and maintain a valid Driver's License
Background and Fingerprint clearance
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
Preferred
Experience as MVD Customer Service Representative
AAMVA Fraudulent Document Recognition Training
Completion of MAX Training
Continuous Improvement Training (AMS)
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Company
State of Arizona Enterprise Technology (ASET)
The Arizona Strategic Enterprise Technology (ASET) Office develops and executes the statewide information technology strategy, while also providing capabilities, services, and infrastructure to ensure the continuity of mission-critical and essential systems.
Founded in 2011
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase