Unitek Learning · 2 days ago
Senior Director of Admissions
Fremont, CA, US
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expUnitek Learning is a leading healthcare education organization that helps thousands of students launch and accelerate their careers every year. The Senior Director of Admissions is responsible for ensuring the Admissions team meets goals and performance standards, managing staffing levels, and implementing marketing initiatives to drive lead generation and compliance.
EducationHealth CareMedical
Responsibilities
Recruit, train, manage, supervise and motivate Admissions and support staff
Ensure that phone calls are evaluated for each Admissions Representative biweekly and interviews are evaluated for each Representative once monthly. Conduct Professional Standards evaluations on a quarterly basis. Conducts annual and semi-annual performance reviews of each employee reporting to Admissions. Works with peer departments to ensure overall success of the campus by delivering excellent customer service and student experience
Observes interviews and listens to phone calls to provide feedback and coaching to ensure successful performance
Reviews all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk
Ensure staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation
Monitor and respond appropriately to public reviews and mystery shops
Track, monitor and report on progress toward start goals
Coaches and develop Admissions Representatives identified as potential leaders to prepare for future admissions director roles
Works with the campus management team to ensure adequate resources to meet admissions goals. Reviews daily and weekly performance with admissions standards. Submit reports, forecasts and other documents as required accurately and on time
Work closely with the Financial Aid department to hold STITCH/GAP meetings in order to maintain excellent customer service and interview to start performance
Works with the campus Executives and Regional Directors to periodically assess whether admissions policies and procedures are meeting the goals of the campus
Plans and conduct campus-based events like open houses, orientations etc
Conduct daily standups and weekly team meetings to build team cohesiveness, review progress toward goals, policies and procedures, and best practices
Correspond with prospective students, applicants, and others seeking information on admissions standards
Provides input for budgets, training meetings, campus facilities, etc
Ensure that the business professional dress code is followed by all Admissions staff members Monday through Friday
Completes other projects and duties as assigned
Must have high integrity, solid business acumen including numerical and analytical ability
Must be reliable and presentable as a leader on the campus in a department with student-facing duties
Provides guidance throughout the admissions process
Has high energy and is committed team player with excellent leadership capabilities; must have ability to train and develop subordinates
Familiarity with CRM, CampusVue and Proficient in MS Office
Superior verbal and written communications skills
Fast paced, dynamic and collaborative team environment, internally and externally
Comply with all policies and standards
Qualification
Required
Must have 3 – 5 years' experience as a DOA managing multiple admissions staff members, with a similar program mix and student volume required
Demonstrated proficiency with enrollment management practices
Candidates must possess strong organizational skills, leadership, development, and implementation skills
Ability to multi-task, excellent written and verbal communication skills; communicate effectively with individuals of diverse socioeconomic and multi-cultural backgrounds; respect and ethics required
Preferred
Bachelor's degree preferred
Benefits
Medical, Dental and Vision starting the 1st of the month following 30 days of employment
2 Weeks’ starting Vacation per year. Increasing based on years of service with company
12 paid Holidays and 2 Floating Holiday
401K with a Company Match
Company Paid Life Insurance at 1x’s your annual salary
Leadership development and training for career advancement
Tuition assistance and Forgiveness for you and your family up to 100% depending on program
Company
Unitek Learning
Unitek Learning provides healthcare, nursing, and emergency medical services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-03-15Acquired
2013-06-28Private Equity
Leadership Team
Joellen Sutterfield
Vice President: Clinical Education Management (Healthcare and Higher Ed Strategic Partnerships)
Benjamin Pozniak, MBA
Partnership Success Manager
Recent News
2025-03-04
Company data provided by crunchbase