BILL · 2 hours ago
Senior Data Analyst - CXO
Draper, Utah, United States
Full-time
Onsite
Senior Level
$108K/yr - $129K/yr
5+ years expBILL is a rapidly growing Fintech company dedicated to empowering businesses through innovative financial tools. The Senior Data Analyst role focuses on analyzing complex datasets to identify customer trends, leading analyses for product improvements, and maintaining automated dashboards to track key performance indicators.
AppsBillingFinancial ServicesFinTechSaaS
No H1B
Responsibilities
Analyze complex datasets to identify trends in customer pain points, churn drivers, and support volume
Lead deep-dive analyses into 'Contact Reason' data to provide the Product team with evidence-based recommendations for feature improvements
Build and maintain automated dashboards (Tableau) to track KPIs like CES, First Contact Resolution (FCR), Average Handle Time (AHT), and Resolution Rate
Develop forecasting models to predict support volume fluctuations, enabling precise staffing and resource allocation
Ensure the integrity and scalability of our CX data pipeline in dbt, collaborating with Data Engineering to integrate new support tools into our warehouse
Qualification
Required
5+ years of experience in data analytics, with at least 2 years specifically in support of Customer Support or Operations teams within a high-growth tech environment
Expert-level SQL skills are a must (CTEs, window functions, and query optimization)
Proficiency in dbt for data modeling and experience with modern BI tools (Tableau preferred)
A solid understanding of customer support metrics and VoC analysis best practices
The ability to translate 'data-speak' into clear, compelling narratives for non-technical stakeholders
Benefits
100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more
Company
BILL
BILL is a developer of financial automation software for small and midsize businesses (SMBs).
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.48BKey Investors
Barington Capital GroupStarboard ValueFranklin Templeton
2025-12-04Post Ipo Equity
2025-09-04Post Ipo Equity
2024-12-04Post Ipo Debt· $1.2B
Leadership Team
René Lacerte
CEO & Founder
Ken Moss
Chief Technology Officer
Recent News
2026-02-06
2026-02-06
Company data provided by crunchbase