NTT DATA, Inc. · 3 days ago
Microsoft/Cloud Engineer
United States
Full-time
Remote
Senior LevelNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. As a Cloud Managed Services Engineer (L3), you will provide top-tier managed services, proactively identify and resolve cloud-based incidents, and manage client infrastructure to ensure operational efficiency.
Information Technology & Services
Responsibilities
Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
Performs necessary checks, apply monitoring tools and respond to alerts
Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
Assists in analyzing, assigning, and escalating support calls
Investigates third line support calls assigned and identify the root cause of incidents and problems
Reports and escalates issues to 3rd party vendors if necessary
Provides onsite technical support to clients and provide field engineering services to clients
Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality
Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company
Proactively identifies opportunities for work optimization including opportunities for automation of work
May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
May work on implementing and delivering disaster recovery functions and tests
Performs any other related task as required
Qualification
Required
Extensive experience working within a medium to large ICT organization in an engineering function
Proven experience in managed services with excellent knowledge of ITIL processes
Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Experience working with vendors and/or third parties in a collaborative manner
Strong communication skills, with the ability to work across different cultures and social groups
Ability to plan activities and projects in advance and adapt to changing circumstances
A positive outlook and the capability to work well under pressure
Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey
A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience
Seasoned work experience
Seasoned experience required in Engineering function within a medium to large ICT organization
Seasoned experience of Managed Services
Excellent working knowledge of ITIL processes
Seasoned experience working with vendors and/or 3rd parties
Seasoned experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration
Preferred
Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
VMware certified Professional: DATA Centre Virtualization
VMware Certified Specialist – Cloud Provider
VMware Site recovery Manager: Install, Configure, Manage
Microsoft Certified: Azure Architect Expert
AWS Certified: Solutions Architect Associate
Veeam Certified Engineer (VMCE)
Rubrik Certified Systems Administrator
Zerto, pure, vxrail
Google Cloud Platform (gcp)
Oracle Cloud Infrastructure (oci)
Microsoft Windows Server
Company
NTT DATA, Inc.
NTT DATA, Inc. is a trusted global innovator of business and technology services.
Founded in 2019
10001+ employees
H1B Sponsorship
NTT DATA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
Chris Paulen
Chief Technology Officer
Robert Kastronis
Principal Architect, CSD_Technology Strategy|CTO Office|NTT
Recent News
2025-10-04
EIN Presswire
2025-10-03
Company data provided by crunchbase