Galaxy Integrated Technologies, Inc. · 1 day ago
Galaxy- Warehouse/Service Associate
Boston, MA
Full-time
Onsite
New Grad, Entry Level
$52K/yr - $62K/yrGalaxy Integrated Technologies, Inc. has been designing and installing security systems since 1984. They are seeking an experienced Warehouse/Service Associate to manage warehouse operations and support technical field service for security projects, ensuring efficient customer service and inventory management.
ComputerData IntegrationInformation TechnologyNetwork Security
Responsibilities
Manage warehouse inventory for security and low-voltage equipment, including receiving, stocking, organizing, and issuing materials
Stage and prepare job materials for field technicians ahead of installations and service calls
Track inventory levels, conduct cycle counts, and maintain accurate records
Support scheduling and dispatching of technicians to service calls and project sites
Handle inbound calls regarding service issues, take initial calls, create and submit service tickets, and ensure the customer account is billed appropriately
Upload and maintain required documentation for service tickets and customer accounts
Coordinate with management regarding inventory as needed
Use service platforms such as Service Titan to process tickets
Provide customer service support via phone, including responding to inquiries and routing service requests
Coordinate equipment returns, repairs, and warranty submissions
Maintain a clean, safe, and organized warehouse environment
Serve as a primary point of contact for technicians regarding parts, tools, and equipment needs
Collaborate with Service, Operations, and Field teams to ensure timely and accurate execution of work
Identify opportunities to improve warehouse processes, inventory management, and field support standards
Qualification
Required
Must have a valid driver's license in good standing and the ability to pass a driver record background check
Inventory management experience in a warehouse environment, preferably handling security or low-voltage equipment
Customer service experience, including professional phone support
Scheduling and dispatching experience
Strong Microsoft Office skills (Excel, Word, PowerPoint)
Highly organized, detail-oriented, and able to manage multiple priorities independently
Strong problem-solving skills and proactive mindset
Ability to lift and move materials as needed
Ability to pass a standard background and security screening
Professional demeanor and team-oriented mindset
Benefits
Medical, Dental & Vision
Paid time off and sick time (accrued)
401(k) with company match
Paid time off for Major Holidays
Monthly cell phone stipend
Ongoing training and development
Career advancement opportunities
Company
Galaxy Integrated Technologies, Inc.
Galaxy Integrated Technologies, Inc. is a preeminent provider of electronic security and low voltage solutions.
Founded in 1984
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase