IREN · 2 days ago
Data Center IOC Shift Lead
Childress, TX
Full-time
Onsite
Mid, Senior Level
3+ years expIREN is a leading next-generation data center business powering the future with 100% renewable energy. The Data Center IOC Shift Lead will play a pivotal role in developing new data center projects and ensuring operational continuity through effective incident management and team collaboration.
BitcoinCryptocurrencyData CenterData Storage
Responsibilities
Serve as the primary real-time decision-maker for active incidents while embedded onsite with shift teams, ensuring accurate categorization, prioritization, timely triage, clear communication, and stabilization actions across IT hardware, network, GPU clusters, and facility systems
Monitor IOC dashboards for GPU cluster, network, and facility alerts, validating signal quality, assessing operational impact, and coordinating appropriate response actions in real time alongside the shift team
Validate ticket prioritization, ensure accurate routing, and identify emerging ticketing patterns or repeat issues, directing follow-up tasks to IOC analysts, day-shift leads, or on-site technicians as needed
Coordinate smart-hands activities and support requests related to GPU clusters, facility systems, and network operations, providing guidance to technicians and ensuring safe, timely execution
Escalate critical or high-impact incidents to the IOC Manager or Tier 2/Engineering teams with clear context, documented evidence, and recommended next steps
Perform initial root-cause assessment (RCA) by collecting evidence, timelines, logs, and observations to establish category and priority, then coordinate the handoff of deeper investigation and full RCA tasks to IOC analysts and day-shift leads
Conduct structured shift handover briefings and maintain precise operational logs, ensuring operational continuity, situational awareness, and seamless transition between shifts
Contribute to process improvements by identifying operational gaps, recurring issues, or workflow inefficiencies observed during the shift, and proposing actionable solutions
Provide guidance and mentorship to shift analysts, fostering consistent application of incident management standards and best practices while embedded onsite
Qualification
Required
3-5 years in mission-critical, 24/7 data center operations or network operations center, including leadership, mentoring, and shift-lead roles for small teams
Expert in real-time incident management, ensuring accurate categorization, prioritization, triage, and stabilization of IT hardware, network, and facility issues
Skilled in monitoring GPU compute clusters, network environments, and facility infrastructure, validating alerts and coordinating immediate response actions
Proficient in ITSM ticketing: validation, prioritization, routing, and initial root-cause assessment for engineering follow-up
Experienced in coordinating on-site smart-hands support, directing technicians and facilities staff based on incident priority and operational impact
Strong commitment to operational continuity through shift handovers, accurate logging, risk communication, and clear inter-team collaboration
Bachelor's degree in a technical field or equivalent military/technical operations experience
Benefits
100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
Company-paid short-term and long-term disability insurance
Voluntary life, critical illness, and accident coverage available
Health Savings Accounts (HSA) – when combined with the High-Deductible Health Plan
Employee Assistance Program and wellness resources
401(k) retirement plan with company match
Paid professional development and access to financial planning and legal services
Paid Time Off (PTO) and paid holidays
Professional development to support certifications, continuing education, or role related training
Company events and team-building activities
Company
IREN
IREN is a data center that provides Bitcoin mining and GPUs services using renewable energy.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.97BKey Investors
NYDIG
2025-12-03Post Ipo Debt· $1.32B
2025-10-07Post Ipo Debt· $1B
2025-08-25Post Ipo Debt· $102M
Leadership Team
Daniel Roberts
Co-Founder & Co-CEO
Will Roberts
Co-Founder & Co-CEO
Recent News
2026-02-06
2026-02-06
2026-02-06
Company data provided by crunchbase