Schaeffler · 1 day ago
Customer Service Engineer
Auburn Hills, MI
Full-time
Onsite
Senior Level
5+ years expSchaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. They are seeking a Customer Service Engineer to establish relationships with customers, manage complaints, and coordinate actions to minimize disruptions at customer facilities.
AutomotiveIndustrialIndustrial ManufacturingManufacturing
No H1B
Responsibilities
Establishes a trusting relationship with the customer’s plant engineering, line operators, quality departments, logistic departments, and customers service organizations
Manages the specific customer location with proactive visits at a frequency agreed with the customer
Operates as direct contact and responsible person to customer’s complaints (not necessarily on site)
Provides quick and accurate feedback to the manufacturing plants and if applicable to the BUs regarding quality/manufacturing issues
Joint pre-analysis / pre-selection at the customers warranty return centers, resulting in discussions to reduce part returns and the related costs
Coordinates the transfer of return parts to appropriate analysis centers, registers complained parts in VQTS
Coordination of sorting, rework or re-flash actions at the customer facilities and implements immediate actions to minimize customer disruption
Support of product changes, customer plant trial runs and of safe launch activities at customers facilities
Travel to different Customer locations
Qualification
Required
Bachelor's degree in Mechanical Engineering, Industrial Engineering, Quality Management, or a related technical discipline
Minimum 5 years of experience in customer relationship management, quality assurance, or production support within manufacturing or automotive sectors
Experience managing customer complaint processes and warranty return handling
Familiarity with quality management systems and tools such as VQTS or similar complaint tracking platforms
Willingness to travel is required
Applicants must be authorized to work in the US without employment visa or other sponsorship
Company
Schaeffler
Schaeffler is a supplier of automotive and industrial sectors for inventions and developments in the fields of motion and mobility.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Shelley Maxwell
Human Resources Director - Industrial Americas & CEO Functions
Jonas B.
CFO Legal Entities Schaeffler Group USA
Recent News
2026-01-16
2026-01-16
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