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Dexian · 12 hours ago

End User Support Specialist

Fort Mill, SC

Contract

Onsite

Senior Level

7+ years exp

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Senior End Point Engineer to provide technical support in a Windows environment, manage desktop engineering initiatives, and lead application support and OS patch management efforts.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Hiring Manager

Zaid Ahmad

Responsibilities

7+ years of experience with End User Computing technical support in a Windows environment

5+ years of SCCM (MECM) Current Branch experience in SCCM Administrator and 4+ years of experience with Active Directory and GPO management

1-2 years leading initiatives and/or projects related to desktop engineering or configuration management (including but not limited to SCCM upgrades, infrastructure or topology improvements and changes, and Windows OS upgrade rollouts)

Application support and OS (Windows/MAC) patch management experience in a medium-to-large corporate environment with multiple client sites using tools such as SCCM, Microsoft Intune, WSUS, and JAMF

Expert level experience with desktop image development and image deployment

Expert level troubleshooting skills with Windows OS/Office 365

Expert level knowledge of scripting and development knowledge – PowerShell, VBScript, Batch

Excellent business, technical, and analytical skills with advanced problem-solving for customer issues

Demonstrates great leadership through projects and daily tasks

Ability to manage multiple end-user support and business as usual requests effectively

Very strong work ethic; able and willing to be a productive, reliable, and collaborative team member with minimal supervision

Excellent interpersonal, verbal and written communication skills with ability to handle a wide variety of customer service situations

Proficient with application packaging and distribution using tools such as SCCM and Intune

Working understanding of Security, TCP/IP, DNS, DHCP concepts

Qualification

End User Computing supportSCCM (MECM)Active Directory managementDesktop image developmentWindows OS troubleshootingPowerShell scriptingApplication packagingCommunication skillsLeadership skillsProblem-solving skills

Required