NEOGOV · 2 months ago
Telecommunications Operator
Richland County, SC
Full-time
Onsite
New Grad, Entry Level
$37K/yr - $60K/yrNEOGOV is seeking a Telecommunications Operator to join the South Carolina Department of Juvenile Justice. This role involves responding to emergency and non-emergency calls, dispatching public safety units, and operating dispatch functions through a communications network to ensure safety and compliance with agency policies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Monitors radio channels for distress calls throughout the Department and dispatches public safety resources to assistance calls as needed
Provides supplemental video surveillance monitoring throughout the institutions; notifies institutional supervisors of rules violations or irregular activity
Notifies appropriate personnel of emergencies or other non-routine incidents in accordance with agency guidelines
Maintains accurate log of radio transmissions, handwritten logs of dispatch daily activities and statistical data
Conducts scheduled radio checks on the institutions and on-duty patrol officers to ensure juvenile/staff safety
Maintains SC CJA/SLED/FBI/NCIC certifications
Conducts wanted person checks on juveniles, employees and contingent employees as requested
Enters court orders and warrants into NCIC
Assists in the recapture of offenders, through NCIC and disseminates notification to appropriate law enforcement agencies
Tracks monitoring systems issued to offenders in recapture efforts
Enters Transportation Security Administration flight specifications for armed officer travel approval
Preregisters sex offenders as court mandated in accordance with SLED/ state guidelines and requirements
Other NCIC duties as assigned
Provides temporary and/or replacement ID cards to current employees confirming identity and employment status
Conducts fingerprints on all new employees and/or contract employees and completes fingerprint cards for SLED background check processing
Creates badge profiles, photographs and enters identifying information within the agency badge system
Ensures employee information forms are completed on all new employees and new employees are provided with their Identification cards during new employee hire
Deactivates employee ID cards upon exiting the Agency
Purges separated employee files while retaining current employee files for record retention
Serves as the agency receptionist after hours, weekends and holidays (during normal working hours as needed)
Demonstrates exceptional customer service in assisting visitors
As an essential employee, must be available for on call emergency recall response, if needed
Receives incident reports via agency email and the Event Reporting System
Reviews reports and determines a categorization of Priority 1 and Priority 2 incidents
Enters emailed reports into the ER system in accordance with policy and departmental protocol
Disseminates notifications and incident report numbers via email and/or telephone
Performs additional related job duties as assigned by the Public Safety Director or a Supervisor
Qualification
Required
A high school diploma and entry-level work experience with voice communications systems or central switchboard operations
The ability to obtain Class IV Telecommunications Operator Certification through SCCJA and retain skills from on-the-job training is essential
Requires considerable knowledge of the Federal Communication Commission rules and regulations pertaining to the transmittal of public safety information on a shortwave radio or teletype
Knowledge of the procedures and practices associated with the operation of modern communications systems
Skill in the operation of complex electronic communications equipment
Ability to function effectively during emergencies and periods of heavy communication traffic
Must be able to work 12-hr rotating shifts 24/7/365
This position performs job duties relating to the custody, control, transportation, or recapture of youth within the jurisdiction of the Department of Juvenile Justice, and the employee may have direct and indirect contact with youth within the jurisdiction of the Department of Juvenile Justice
Must be able to stand for prolonged periods of time to fingerprint and process agency staff and offenders
Must be able to communicate on the radio and phone
Must be able to effectively operate a computer and use a variety of databases to locate and share information with requesting agents/agencies
Preferred
A high school diploma, experience working in a public safety dispatch center, analytical experience, or an acceptable equivalency approved by the Division of State Human Resources
Must possess or obtain a Class IV Telecommunication Operator certification issued by the Law Enforcement Training Council in accordance with Title 23 of the Code of Laws of South Carolina 1976 within one (1) year of employment
Benefits
Public Service Loan Forgiveness Program
Employee Assistance Program (EAP)
Health, dental, and life insurance
15 days annual (vacation) leave per year
15 days of sick leave per year
13 paid holidays
State retirement plans and deferred compensation programs
Discount Programs such as TicketatWork and WeSave
Health insurance
Dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses
Retirement plan options
South Carolina Deferred Compensation Program
Tuition assistance
Holiday, annual and sick leave
Discounts on purchases, travel and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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2025-11-14
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2025-10-31
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