Hisense USA · 19 hours ago
Bilingual IT Operations & Systems Support Specialist
Alpharetta, GA
Full-time
Onsite
Entry Level
1+ years expHisense USA is a leading technology company, and they are seeking a Bilingual IT Operations & Systems Support Specialist. This role is responsible for supporting day-to-day IT operations and enterprise business systems, focusing on IT infrastructure, end-user support, and enterprise systems like SAP and EDI operations.
Consumer ElectronicsElectronicsHome AppliancesTV
Responsibilities
Help Desk & End User Support
Provide Level 1–2 IT support for internal users, including desktops, laptops, printers, scanners, mobile devices, VOIP phone, meeting reservation device and peripherals
Serve as the primary point of contact for IT Help Desk support and manage IT service tickets related to hardware, software, network access, VPN, and user accounts
Diagnose and troubleshoot Windows OS, Microsoft 365, VPN connectivity, common business applications, and third-party system/applications
Support employee onboarding and offboarding, including laptop setup and replacement, data backup, and system access setup or removal
Maintain standard laptop recommendations, coordinate hardware (such as laptops, servers, VOIP phone, etc) scrapping, recycling, and disposal
Coordinate with vendors for hardware procurement, warranty services, and repair support
Diagnose and resolve hardware and software issues, including disk management, system upgrades, patching, security updates, system activation, reinstallation, and data recovery
Support account administration, MFA implementation, and Azure AD access management
Maintain software licensing compliance and manage version control
Assist with IT security operations, including access reviews, incident response support, MFA implementation, Azure AD domain management, and preparation for ISO 27001 audits, training, and drills, etc
Provide Tier 1 operational support for SAP users, including access issues, basic transaction errors, and system troubleshooting
Support SAP daily operations across Supply Chain, Logistics, Finance, and Service functions
Coordinate with HQ IT, regional SAP consultants, and external consultants for issue resolution and system enhancements
Assist with system testing, validation, and documentation related to SAP configuration changes, upgrades, or functional updates
Monitor and troubleshoot EDI transactions (e.g., 940, 943, 945, 810, 856) to ensure accurate and timely data exchange
Resolve EDI transmission and data issues in coordination with internal teams, customers, and third-party EDI providers
Support daily EDI exception handling to ensure operational continuity and data accuracy
Maintain documentation for EDI workflows, standard operating procedures, and common issue resolutions
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or a related field
1+ years of experience in IT Support, Help Desk, or Systems Support roles
Hands-on experience supporting Windows environments and Microsoft 365
Basic understanding of ERP systems (SAP preferred) and EDI operations
Strong troubleshooting skills with a customer-service mindset
Speak and write both English and Chinese (Mandarin)
Ability to work cross-functionally with Operations, Supply Chain, Finance, and external partners
Strong communication, documentation, and organizational skills
Company
Hisense USA
Hisense USA’s product strategy is to steadily introduce a full range of electronics and appliances into the North American market. It is a sub-organization of Hisense Group.
51-200 employees
H1B Sponsorship
Hisense USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (18)
2023 (11)
2022 (14)
2021 (6)
2020 (10)
Funding
Current Stage
Growth StageLeadership Team
Peter Erdman
Vice President - B2B, Laser TV and Business Development - Hisense USA
Y
Yunfang Feng
VP of Operations
Recent News
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