Mujin US · 11 hours ago
Customer Support Specialist
Suwanee, GA
Full-time
Onsite
Entry Level
1+ years expMujin is a company focused on revolutionizing industrial robotic systems. They are seeking a highly skilled and motivated Customer Support Specialist to enhance their customer support platform and ensure a seamless experience for clients.
Industrial AutomationMachinery ManufacturingManufacturing
No H1B
Responsibilities
Provide service response while upholding excellent customer service standards to Mujin’s clients
Serve as the front line in receiving support calls and routing/escalating issues as required to ensure client satisfaction
Communicate regularly with the Service Manager regarding recurring issues and signs of frustration from clients
Maintain and update the customer support website, ensuring all documentation such as manuals and spare parts lists are current
Assist in the transition from a traditional phone line to a chat service, including the maintenance of a chatbot system
Develop and update mobile applications for both Android (APK) and iOS platforms
Collaborate with the service team to integrate APIs for data retrieval and system communication
Manage customer tickets and ensure proper documentation in accordance with service level agreements (SLAs)
Participate in the development of security measures for web hosting and application platforms
Provide customer support via phone and email, following scripts for consistent communication
Work on the continuous improvement of the customer support portal, tailoring it to individual customer needs
Qualification
Required
High school diploma and minimum of one year of experience in website and/or mobile app development
Basic knowledge of HTML, CSS, and JavaScript for web development
Familiarity with mobile application development environments for Android and iOS
Understanding of Python programming, with a willingness to learn and apply new skills
Strong communication skills and the ability to follow detailed instructions and scripts
Detail-oriented with a focus on documentation and the ability to manage multiple tasks efficiently
A proactive approach to problem-solving and the ability to work under tight deadlines
A team player attitude with the enthusiasm to learn and grow within the company
Ability to travel up to 25% of the time
Availability to provide support during nights, weekends, and as needed
Prolonged periods of sitting at a desk and working on a computer
Warehousing/ and Industrial work environment
Company
Mujin US
Mujin offers the complete robotic solution.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Manish Gupta
Chief Financial Officer
Brad Wofford, MS, SHRM-SCP
Talent Acquisition Partner
Recent News
Morningstar.com
2025-08-14
Company data provided by crunchbase