MKS2 Technologies · 13 hours ago
IT Customer Service Engineer
Fayetteville, AR
Full-time
Onsite
Senior Level, Lead/Staff
$48K/yr - $50K/yr
8+ years expMKS2 Technologies is seeking an IT Customer Service Engineer to provide on-site support at the Veterans Administration facilities. The role involves installation, configuration, and maintenance of IT systems while directly communicating with customers to resolve hardware and software issues.
Cyber SecurityInformation TechnologySoftware
Responsibilities
Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers
Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets
Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance)
Frequently traversing around large VA site campus while transporting equipment to various office buildings
Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool
Track and document all system changes, problems, issues, and work tasks within Service Now
Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices
Perform imaging, desktop support, adds/moves and changes
Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software
Providing user management account support where Elevated Privileges (EP) may be required
Performing software application installation and configuration based on change order instructions
Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated
Performing system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision
Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and other VA standard tools
Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment
Performing routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements
Performing general maintenance activities, printer deployment/repair, software installations, and equipment refreshes
May include occasionally pulling old cables from server room as needed
Performing asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process, as necessary
Ability to work both independently and as part of a team to achieve successful results with minimal guidance
Qualification
Required
Ability to work both independently and as part of a team to achieve successful results with minimal guidance
Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems
Must have knowledge of debugging protocols and processes
Ability to troubleshoot problems and issues identified by customers and implement corrective actions
HS diploma or GED and 8+ years of experience with system administration or BS degree Computer Science, Electronics Engineering or other engineering or technical discipline
Ability to commute to Fayetteville, AR 72703
Willingness to travel 25%
Preferred
Bachelor's degree
Technical support: 5 years
Benefits
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Company
MKS2 Technologies
MKS2 is a technology business providing services to the federal government and commercial clients.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brendan Mullen
Founder and CEO
Recent News
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