Multiquip Inc. · 1 day ago
Field Service Manager- Power Equipment
United States
Full-time
Onsite
Mid, Senior Level
5+ years expMultiquip Inc., a leading manufacturer and service provider in diverse industries, is seeking a Field Service Manager to oversee field service operations. This role involves providing technical support, training coordination, and managing equipment repairs while ensuring customer satisfaction and driving revenue growth.
Building MaterialManufacturingReal Estate
No H1B
Responsibilities
Oversee daily field service operations, including repairs, training, and technical support
Provide expert troubleshooting and hands-on repair assistance to customers
Diagnose issues, prepare estimates, and ensure timely job completion
Act as the key liaison between customers and Multiquip for technical concerns
Keep accurate records of service activities and customer interactions in CRM systems
Build strong relationships with Authorized Service Centers in your territory
Conduct warranty inspections and authorize claims as needed
Submit detailed service reports and technical feedback
Support creation of service bulletins, manuals, and training materials
Deliver technical training and guidance to internal teams and customers
Perform field repairs to support service goals and drive revenue growth
Actively promote Multiquip’s sales and service initiatives to increase departmental and company revenue
Identify and encourage opportunities for direct parts sales through Multiquip
Recommend and support use of MQ filter kits
Promote MQ service and preventive maintenance programs—both in the field and at MQ factory service centers
Qualification
Required
Education: Associate degree or 5+ years of hands-on experience in power generation. Equivalent combinations of education and experience are welcome
Industry Experience: 5+ years as a Power Generation Technician, with advanced skills in electrical and diesel engine repair (Tier 4 engines preferred)
Technical Skills: Strong knowledge of diesel, electrical, and hydraulic systems. Able to interpret schematics, manuals, and technical documents
Problem-Solving: Skilled at troubleshooting and adapting to non-standard situations using written, verbal, or visual instructions
Communication: Clear and professional communicator with the ability to understand and explain technical materials and respond effectively to customers and team members
Team player with a positive, professional attitude
Strong mechanical and electrical skills, especially with diesel generators
Skilled in troubleshooting complex systems and interpreting technical documents
Willing to travel for field repairs and customer support
Detail-oriented with excellent problem-solving abilities
Clear communicator, able to explain technical info to various audiences
Proficient in Microsoft Office, Adobe Acrobat, and web-based service tools
Must be able to operate standard tools and equipment for repairs
Electrical & Maintenance Expertise: Skilled in reading schematics, performing complex electrical repairs, and conducting preventive maintenance on various equipment
Advanced Troubleshooting: Proficient in diagnosing mechanical and electrical issues using diagnostic tools and software
Power Generation & Controls: Experienced with generator controllers, voltage systems, AVRs, and PLCs; adept at software updates and system optimization
Engine Systems: Strong diesel engine diagnostics and repair capabilities, including overhauls and after-treatment servicing
Communication & Reporting: Clear communicator with customers and capable of producing detailed technical service documentation
Efficiency & Time Management: Proven ability to complete advanced technician-level tasks accurately and productively
Must hold a valid driver's license and passport
Ability to travel within the United States and Internationally. Travel requirements can exceed 80%
The physical demands described below represent those necessary for an employee to successfully perform the essential duties of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform these functions
While performing the duties of this job, the employee is regularly required to talk and hear
The role frequently requires standing, walking, climbing, and sitting for extended periods
The employee is occasionally required to use hands to handle, feel, or manipulate objects; reach with hands and arms; and stoop, kneel, or crouch as needed
Must be able to lift and/or move up to 50 pounds
Vision requirements include close vision, distance vision, color vision, depth perception, and the ability to adjust focus
Preferred
Completion of technical training courses, certification programs, or graduation from a technical school is preferred
Electrical safety certification or qualifications are considered a strong plus
Benefits
11 paid Holidays
Generous Paid Time Off - Accrues up to 4 weeks per year
Paid Volunteer Time Off
Paid Parental Leave
Excellent Benefits Package for Full Time Employee that starts the 1st of the month after 30 days of hire date including:
Tuition Reimbursement up to $5,250 a year
Employee Referral Program
Employee Assistance Program
Company
Multiquip Inc.
Founded in 1973, Multiquip is one of the largest, most diversified manufacturers and suppliers of world-class quality products and solutions for the construction, industrial, telecom, government, non-commercial, aerospace, entertainment, and oil & gas exploration markets.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Hanken
Senior VP of IT
Recent News
2025-11-02
2025-09-03
Company data provided by crunchbase