Salesforce · 3 hours ago
Digital Success Associate Evaluations Manager
United States
Full-time
Remote
Entry Level
$94K/yr - $142K/yr
1+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. As an Associate Evaluations Manager on the Digital Success Data & AI team, you will help measure, monitor, and improve the performance of Agentforce on Salesforce Help by running ongoing evaluations and translating results into actionable insights.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Support the Agentforce baselining program, using synthetic and automated tooling to continuously measure and improve performance
Analyze evaluation results independently, identifying root causes, surfacing trends, and translating insights into actionable recommendations for models, implementations, and processes
Maintain and evolve evaluation frameworks, scoring rubrics, and guidelines to ensure consistent, defensible, and scalable assessments
Deliver clear, influential reporting and business reviews that inform stakeholders and drive product and operational decisions
Define, monitor, and interpret key evaluation metrics, proactively identifying risks, regressions, and improvement opportunities
Enable internal partners on evaluation processes and findings, building trust and shared understanding across teams
Strengthen the evaluation feedback loop across automated testing, LLM-judge prompts, and golden datasets to continuously improve testing sophistication
Perform targeted evaluations for new features and urgent initiatives, ensuring quality and market readiness
Audit and refine the utterance repository to keep testing relevant, high quality, and aligned with evolving product capabilities
Synthesize customer and internal feedback into actionable insights, helping shape product direction and operational improvements
Advocate for tooling, process, and workflow improvements that increase evaluation efficiency, scalability, and reliability
Proactively surface risks and partner on mitigations, ensuring issues are addressed before they impact customers
Qualification
Required
1+ years of professional experience working in Salesforce environments (program, analyst, operations, or product context). Demonstrated ability to take ownership of tasks and drive outcomes independently
Strong analytical mindset: comfortable reviewing conversational AI outputs, identifying failure patterns, conducting root cause analysis, and translating findings into actionable recommendations
Operational rigor and attention to detail: able to execute repeatable evaluation workflows accurately and consistently in a fast-paced, ambiguous environment
Clear written communication skills: able to document findings, produce internal documentation, and communicate insights concisely for cross-functional audiences
Comfort working with data: proficiency in spreadsheets (e.g., Google Sheets), reporting, and basic dashboard interpretation to derive insights and track trends
High reading comprehension and critical thinking: able to evaluate nuanced generative AI responses against quality standards and expected behaviors
Tool fluency: ability to work confidently in Salesforce reporting environments (Agentforce, Tableau, Testing Center, Observability) or quickly ramp on similar tools
Curiosity and learning agility: resourceful in exploring new tools, understanding evolving AI behaviors, and continuously improving evaluation approaches
Execution reliability: responsive, accountable, and dependable in delivering accurate outputs and supporting operational needs
Preferred
Experience evaluating AI-generated content or conversational systems
Familiarity with prompt engineering, acceptance criteria development, or labeling workflows
Experience supporting operational analytics, UAT, QA, or product evaluation programs
Experience documenting processes or enabling others through training materials
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
Recent News
2026-02-06
2026-02-06
Company data provided by crunchbase