SustainableHR PEO & Recruiting · 13 hours ago
Customer Service Coordinator
Madison, WI
Full-time
Onsite
Entry Level
$22/hr - $24/hr
1+ years expSustainableHR PEO & Recruiting is seeking a tech-savvy Customer Service Coordinator to join their growing team on-site. This role is crucial in ensuring customer orders are processed accurately and efficiently while providing responsive support to customers and the sales team.
EmploymentHuman ResourcesStaffing Agency
Responsibilities
Enter and maintain accurate customer and order information in company systems
Provide timely, professional support to customers, sales representatives, and agents
Monitor order status, prepare regular reports, and communicate updates
Process deposits, invoices, and account statements
Generate and track supplier orders for custom items, inventory, and services
Oversee supplier order status and receipt of stock orders, samples, and supplies
Maintain sample and showroom inventory levels
Coordinate shipments and deliveries, including bills of lading
Package and ship rugs, samples, and related materials
Work with freight forwarders and customs vendors to manage international deliveries
Document and follow up on shipment or delivery claims
Support other duties or special projects as assigned
Qualification
Required
Associate's Degree in Business or related field, or 1+ year of customer service experience
Strong technical skills with Google Suite and/or Microsoft Office
Accurate keyboarding and data entry skills
Excellent communication and organizational skills
Ability to manage multiple priorities with attention to detail
Professional, customer-focused approach with strong problem-solving abilities
Must have experience with Microsoft Excel!
Preferred
Experience with ERP and CRM systems preferred
Company
SustainableHR PEO & Recruiting
At SustainableHR PEO & Recruiting, we’re your full-service HR partner, offering PEO, ASO, and HRO services alongside comprehensive recruitment and staffing solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Brand, CPA
Partner
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