VICI · 8 hours ago
Technical Support Engineer / Systems Administrator
Fairfield, CA
Full-time
Hybrid
Mid Level
$90K/yr - $100K/yr
3+ years expVICI is a growing organization that provides IT support across various platforms and devices. The Technical Support Engineer will be responsible for delivering hands-on IT support, troubleshooting issues, and managing user life cycles in a hybrid work environment.
E-CommerceFashionRetailWomen's
Responsibilities
Provide day-to-day Level 1–2 IT support to employees via email, ticketing system, phone, in-person, and remote tools
Troubleshoot and resolve hardware, software, network, and application issues across macOS, Windows, and mobile devices
End-to-end user life cycle management across Microsoft 365, Google Workspace, and other SaaS platforms
Manage employee onboarding and offboarding, including device setup, software provisioning, access control, and asset recovery
Configure, deploy, and support desktops, laptops, printers, scanners, mobile devices, and peripherals
Assist with technical documentation, SOPs, and end-user knowledge base articles. SME of applications and hardware they support
Monitor systems and respond to security alerts, phishing attempts, endpoint issues, and potential cybersecurity threats
Assist with endpoint management policies, patching, updates, and compliance using Iru and Microsoft Intune
Support network connectivity issues including Wi-Fi, VPN, and basic WAN/LAN troubleshooting
Provide support for Shopify and various connected e-commerce apps (Returns, gift cards, reporting, tax, and duties)
Support warehouse and retail technology including handheld scanners, POS systems, and enterprise WMS platforms
Participate in IT projects such as system rollouts, upgrades, migrations, and process improvements
Follow IT best practices related to security, access control, backups, and data protection
Qualification
Required
Strong experience supporting end-user hardware, software, and operating systems
Hands-on experience with macOS and Windows
Hands-on experience with iOS / mobile device support
Experience administering Microsoft 365 (Exchange, SharePoint, OneDrive)
Experience administering Google Workspace
Experience administering Zoom
Experience administering Meraki
Experience administering Shopify
Experience with endpoint management tools such as Iru and Microsoft Intune
Familiarity with remote support tools and ticketing systems
Understanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi)
Strong troubleshooting and problem-solving skills
Ability to communicate clearly with both technical and non-technical users
Highly organized, self-motivated, and able to manage multiple requests simultaneously
Comfortable working independently and collaboratively in a fast-paced environment
Degree or diploma in Computer Science, Information Technology, or a related field, or equivalent hands-on experience
3–5 years of experience in IT support, help desk, or systems administration roles
Preferred
Experience supporting warehouse or retail environments is a strong plus
Experience managing handheld scanners and mobile warehouse devices
Experience supporting enterprise Warehouse Management Systems (WMS)
Familiarity with security tools such as endpoint protection, MFA, and phishing reporting
Prior experience in a startup or high-growth company
Company
VICI
VICI is an online and offline store that provides clothing, shoes, dresses and accessories for women.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Aimee Dudum Colorado
Chief Brand and Fashion Officer
Christine Peterson
Executive Assistant To Chief Executive Officer
Recent News
2024-06-05
2023-12-14
2023-09-02
Company data provided by crunchbase