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City of Baltimore · 8 hours ago

Program Assistant, Community Aide (NCS) - Baltimore City Recreation and Parks

Baltimore, MD

Full-time

Onsite

Entry Level

$15/hr - $30/hr

1+ years exp

The City of Baltimore is seeking a Rental Program Assistant to support the photo permit program and manage events at Rawlings Conservatory and Cylburn Arboretum. The role involves scheduling photography requests, providing customer service, and overseeing event operations.

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Responsibilities

Greet, direct, and engage with a diverse community of visitors, communicating the mission of Cylburn Arboretum and Rawlings Conservatory

Managing communications with photo shoot and proposal clients. This includes guiding clients through the process to apply, scheduling, and dispensing permits, as well as maintaining regular communication with area photographers. Be aware, photo shoot and proposal requests ebb and flow depending on the season

Inform prospective rental clients on our program and details. Direct event rental inquiries to a rental coordinator

Answer phone calls, respond to voicemails, filing, and periodically review inventory

Special projects may include drafting messaging for marketing purposes, researching like programs, reviewing current and updating brochures, applications, or other program documents

Provide excellent customer service to guests

Act as lead during event rentals, overseeing facilities and vendor/gust conduct for safety and appropriate use of space. This may include enforcing rules or making on site decisions to accommodate both events needs and facility requirements

Prepare venue by setting up before and breaking down equipment after event

Perform light custodial duties during events

Open and close facilities, making sure to follow protocol and procedures

Direct parking for larger events

Provide audio visual equipment support as needed

Provide completed checklist following each event

Qualification

Customer serviceEvent managementMicrosoft OfficeGoogle OfficeMultitaskingPhysical staminaCanvaCivicRecOrganizational skillsWritten communicationVerbal communicationInterpersonal skillsProblem-solvingConflict managementAttention to detail

Required

Graduated from an accredited high school or possession of a GED certificate

At least 18 years of age

Have driver's license

At least one year of customer service or special events experience preferred

Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license

Be eligible to obtain a Baltimore City driver's permit

Outstanding organizational skills

Excellent written and verbal communication

Ability to work and thrive independently and in group settings

Diligence and attention to detail

Exceptional interpersonal skills and a friendly demeanor

Physical stamina and high energy levels

Good problem-solving skills

Ability to perform under stress

Excellent multitasking ability

Conflict management skills

Microsoft Office and Google Office experience

Preferred

Canva experience

CivicRec experience

Benefits

Medical

Prescription drug

Dental

Vision

Optional life

AD&D

FSA plans

Wellness programs

Support groups

Workshops

Company

City of Baltimore

City of Baltimore is a government administration that provides public monuments and general services.

Founded in 1797

Baltimore, Maryland, USA

10001+ employees

https://www.baltimorecity.gov/

Funding

Current Stage

Late Stage

Leadership Team

Debbie Jacobs Rock

CEO/Founder

Alexandra (Alli) Smith

Chief of Partnerships & Philanthropic Strategy

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