Aramark Destinations · 8 hours ago
IT Project Management Specialist
Philadelphia, PA, US, 19103
Full-time
Onsite
Senior Level
5+ years expAramark Destinations is focused on enabling profitable growth through effective service delivery. The IT Project Management Specialist will play a crucial role in analyzing and improving IT service delivery across the enterprise, ensuring that services meet customer needs and are delivered efficiently.
Hospitality
Responsibilities
Map and evaluate IT services to determine whether they meet customer and operator needs
Document service touchpoints and analyze service delivery performance
Partner with Service Owners to understand how to analyze the detailed process maps to improve the overall effectiveness and efficiency of the process
Track service KPIs and identify performance trends
Highlight improvement areas based on data insights
Support structured root cause analysis using a 'No Problem Twice' approach
Document current state workflows, service steps, and cross-team handoffs
Build process maps using ITSM tools such as ServiceNow
Identify inefficiencies and recommend opportunities for improvement or automation
Ensure that our technology services meet customer needs, minimize negative business impact, and deliver on account needs
Ensure that our technology services continuously get better, adhering to the principle of 'No Problem Twice'
Work to minimize the duration from when a need is identified to when it is met, with the ultimate goal of reducing this duration to zero
Ensure that our technology services are visible and transparent, with a strong focus on the operator perspective
Establish measurable processes that use data to continuously improve services provided by the technology organization
Ensure services are as efficient as possible to meet the necessary level of service effectiveness
Ensure all services are defined, process mapped, managed inside a workflow management tool and the steps measured with the goal of minimizing customer tasks/effort and service provider cost
Work to eliminate unnecessary steps, automate steps where possible, and automate management by exception
Ensure service KPIs are set, baselined, continuously tracked and trended
Assist in developing personas, journey maps, and service blueprints
Gather and interpret user feedback to inform redesign decisions
Support teams applying Lean, Human-Centered Design (HCD), Agile, and ITSM practices
Help maintain standard workflows, SLAs, KPIs, and other operational artifacts
Produce dashboards, KPI summaries, and service improvement reporting
Communicate insights and recommendations clearly across technical and business teams
Qualification
Required
A minimum of 5 years of service transformational experience within multi-billion revenue organizations
Experience high influence models leading teams/groups of more than 300 professionals and managing operations in a distributed organization
Experience with IT Service management (ITSM) and Lean 6 Sigma
A bachelor's degree in technology (computer science/engineering), business administration or a related field is required
An advanced degree is highly desirable
Company
Aramark Destinations
Aramark Destinations delivers authentic, memorable experiences at national and state parks, specialty hotels, museums, and other destinations across the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Caroline McCulley
Talent Acquisition Partner - Destinations
Company data provided by crunchbase