USAJOBS · 13 hours ago
Program Support Assistant - Caregiver Support Program
El Paso, Texas, USA
Full-time
Onsite
Entry Level
$45K/yr - $45K/yr
1+ years expThe El Paso VA Health Care System is seeking a Program Support Assistant for the Caregiver Support Program. The role involves assisting in the enrollment of veterans and caregivers, coordinating services, and providing information to callers regarding program inquiries and patient care concerns.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
The Program Support Assistant (PSA) assists in the establishment and enrollment of veterans and caregiver into the Caregiver Support Program (CSP) and acts as the liaison and provides coordination and collaboration of services with the eligibility, travel, budget, non-VA care services and other departments throughout El Paso VA Health Care System
The PSA accepts CSP telephone calls from patients, family members, caregivers, CSP staff in the field, and other VA staff and or community agency staff, regarding program inquiries, patient care concerns, etc
The PSA obtains as much information as possible, provides information and resolves problems independently when possible and prioritizes and makes decisions regarding caller referral based on specific caller needs
The incumbent ensures timely clinical response to patients and callers that potentially have an emergent or urgent care need through prompt identification of the problem and appropriate clinical referral while exercising mature judgment and diplomacy
The PSA has backup responsibility for establishment, monitoring and maintenance of clinic profiles in CSP
They advise medical and administrative staff relative to creating new clinic profiles or making changes to establish clinics
Proper configuration of clinic profiles and the Medical Center computer system has direct bearing on scheduling, flow and processes within individual clinic, how workload is captured, and how efficient reimbursement of CSP special funding
The incumbent works that the Administrative Officer and clinical services to ensure the clinic stop code information corresponds with the DSS stop code identifiers within each clinic profile, the incumbent is responsible for programming detailed encounter form and action profile settings, setting appointment length and overbook capacity and managing the assignments of cases to the caregiver program clinics
Utilizes an electronic time and attendance computer program to perform timekeeping duties for all employees
Handles conflict and problems in dealing with customers, constructively and appropriately
Utilizes a range of software applications (i.e., Word, Excel, Outlook, etc.) to prepare correspondence
Receives and reviews all incoming correspondence
Coordinates meetings and prepares meeting minutes
Maintains office supplies and equipment
Qualification
Required
You must be a U.S. Citizen to apply for this job
To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment
Selective Service Registration is required for males born after 12/31/1959
Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
GS-6 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization
Preferred
2 or more years of customer service experience
Strong verbal and written communication skills
Valid driver's license preferred
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
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