Mansfield Energy Corp · 21 hours ago
Customer Service Coordinator - Loma Linda, CA
Redlands, CA
Full-time
Hybrid
New Grad, Entry LevelMansfield Energy Corp is seeking a Customer Service Coordinator who will be responsible for providing best in class customer service. The role involves engaging with customers for fuel delivery requests, entering orders into ERP systems, and resolving issues on behalf of the customers.
EnergyOil and Gas
Responsibilities
Regularly collaborate with team members to support assigned customers
Coordinate with various departments to ensure high level operational issues are resolved completely and in a timely manner on behalf of the customer
Provide back up support across all functions within customer team to ensure continuity
Regularly share best practices and learning opportunities with peers across all Customer Experience teams
Receive customer calls/emails, engaging with a warm, pleasant, and helpful attitude
Identify customer needs
Enter orders into the ERP system timely and accurately
Ensure all other needs are identified and met by engaging with the customer
Identify customer problems and resolve timely either directly or through other departments for resolution; maintain communication with the customer throughout the process
Immediately contact the appropriate group(s) when a customer requires additional service and the call comes to the CSC; ensure a successful transfer of the call (if need be) is made to the appropriate person; CSCs will not utilize voicemail or unsolicited emails to hand off issues
In addition to inbound phone calls and email, other methods of communication and requests for delivery need to be managed and executed upon by the CSC (e.g. inventory managed orders, third party portal, customer website, carrier managed) to ensure timely and accurate delivery of service on behalf of the customer
Ensure all loads requested are entered are successfully and order number is provided to the customer
Work with logistics to confirm carrier availability and communicate confirmation back to the customer
In the event that the logistics team is unable to secure a carrier, escalate to other departments as needed for support and communicate status of efforts throughout to ensure all parties are aware of efforts and plans
Keep customer informed of their order status at all times, no exceptions
Greet customers warmly and ascertain problem or reason for calling
Resolve customer complaints by troubleshooting and/or engaging necessary internal departments or CRM
Ensure that customer communication is thorough and that realistic expectations are communicated
Ensure that all customer requests are completed, even after handoff or escalation to other departments
Verify that customer is satisfied with resolution or action plans
Qualification
Required
High School Diploma required
Customer Service experience required
Team environment
Moderate to advanced knowledge of Microsoft Outlook
Basic Excel and Outlook proficiency required
Enthusiastic
Effective problem solving
Efficient decision making
Company
Mansfield Energy Corp
Mansfield Energy is the trusted partner to fleets and organizations across North America – solving their most demanding energy procurement, supply, and logistics challenges.
Founded in 1957
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael M.
Chief Operating Officer
Rocky Dewbre
President-Mansfield Service Partners
Recent News
2022-02-25
2022-02-02
Company data provided by crunchbase