CancerNavigator · 1 day ago
Client Success Manager
United States
Full-time
Remote
Entry, Mid Level
$110K/yr - $120K/yr
2+ years expCancerNavigator is a healthcare startup dedicated to supporting cancer patients in their hour of need. The Client Success Manager will be responsible for managing a client portfolio and driving client success through relationship building and strategic planning to maximize service impact.
Health CareHospitalOncology
Responsibilities
Managing a Client Portfolio: This position will be responsible for building strong, lasting relationships with a portfolio of clients. This hire should enjoy deep relationship building, navigating difficult conversations, and driving patient impact for our clients. Regular client work will include leading new clients through implementations, delivering semiannual reporting and leading annual renewals, and solving any client issues that may arise. This role will involve some travel for client meetings
Driving Client Success: CancerNavigator takes a proactive approach to client success. The client success team is responsible for identifying, planning, and executing strategies to maximize the impact of our service for each client – through engagement, renewals, and service improvements. Tangibly, this work will include a) identifying ways to increase utilization of the service and b) collaborating with the product team to implement new solutions and tools
Qualification
Required
2+ years experience in a client-facing role for a health benefits company serving self-insured groups (large employers, public sector groups, labor & trust)
Demonstrated success building and nurturing relationships with clients, and demonstrated ability navigating challenging conversations (product issues, renewals, etc.)
Strong sense of responsibility for patient and client experience
Excellent presentation skills – both virtually and in person
Strong project management, written and verbal communication skills
Willingness to travel for client and team in-person sessions (projected 25%)
Benefits
Performance-based incentive compensation
Remote-first work; live where you want within the U.S.
All-company on-sites 2-3 times per year in Washington D.C. (HQ) or other locations
Medical and Dental Insurance (80% employer paid)
Vision Insurance (100% employer paid)
Healthcare and Dependent Care FSA
Group Life and AD&D Insurance (involuntary with the option to buy-up coverage)
Unlimited PTO
Company
CancerNavigator
CancerNavigator is a cancer navigation and analytics startup based in Washington, DC (remote-first).
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Adam Bradley
Co-Founder
Company data provided by crunchbase