Metropolitan Transportation Authority · 2 days ago
Assistant Stationmaster
New York, NY
Full-time
Onsite
New Grad, Entry Level
$51.84/hr - $51.84/hrMetropolitan Transportation Authority is responsible for providing excellent service to all LIRR customers and ensuring the safe, efficient, and timely movement of trains. The Assistant Stationmaster will assist in operations, supervise staff, and communicate vital information to customers and train crews.
Transportation/Trucking/Railroad
Responsibilities
Provide excellent service to all LIRR customers and to provide for the safe, efficient, and timely movement of trains in and out of stations in a manner that provides convenience and comfort to our customers
Assist in the overall safe and efficient operation of trains, manipulation of crews and equipment, when necessary, in the stations, to address customer concerns and comfort
Ensure public announcements concerning train locations, arrival and departure, as well as any delays or changes that will affect the customer, are properly and appropriately made by the Ushers to ensure our customers are accurately informed to get to their desired destinations
Supervise Ushers and other subordinate personnel when necessary and provide instruction on safety procedures
May be assigned to work in Penn Station, Grand Central Madison, Jamaica Station, Atlantic Terminal, Service Information Office, or other locations as required. Handle customer issues and support train crews by ensuring they have access to current notices and other necessary information
Coordinate with Movement Bureau and Tower Operators on track assignments
Obtain and provide accurate and timely information from various internal sources and provide same to customers. Ensure customer announcements are accurately communicated to Public Affairs for customers via e-mail pages, message boards, posted signage and announcements. Continually obtain new information as incidents/disruptions unfold and ensure same is provided through all avenues of communication. Maintain oversight for communication of information to customers and employees via e-mail to Ushers and customers, Penn Station message boards, Movement Bureau (204)/PA announcements, orders and messages to crews. Responsible to continually obtain updated information on all customer related activities and maintain up-to-date communication with customers
Interact with the Movement Bureau. Maintain constant communication with Supervisor of Train Movement, Dispatchers and section operators to obtain current and accurate information on incidents or service disruptions
Retrieve dropped items from track level
All other related duties at the request of management
Required to wear minimum Level D-type protective clothing (as prescribed by OSHA regulations) which includes, but is not limited to, safety shoes and full-length pants
Qualification
Required
A four-year high school diploma or its educational equivalent (GED or TASC) approved by a State's Department of Education or recognized accredited organization
Prior customer service experience in a high pressure, high volume, operations environment with ability to deal with customers in a courteous and tactful manner
Ability to handle customer complaints, issues, and problems in a courteous, professional manner, demonstrating tact and diplomacy in difficult situations and/or with difficult customers
Must be able to successfully manage crew swaps and equipment manipulations in terminals
Must have ability to demonstrate competency in using personal computers in a Microsoft Windows Environment
Must possess multi-tasking skills with ability to effectively handle multiple issues, events, and circumstances simultaneously
Effective organizational, administrative, logical thinking, analytical, problem solving, appropriate judgement, and decision-making skills are required
Must have ability to demonstrate effective communication skills in person and via radio under stressful/emergency situations
Must possess effective supervisory and leadership skills with ability to demonstrate capability to supervise Ushers and various craft employees during emergency situations
Must have flexibility and adaptability skills with ability to arrive both timely and consistently to work and work various hours (24/7), including days, evenings, weekends, and holidays. All activities must be performed at assigned work locations
Must complete and pass the Assistant Stationmaster training program, which includes qualification on portions of the Book of Rules (within approximately six months) and Physical Characteristics (within approximately six months), progress evaluation examinations, and formal and/or informal field observations/evaluations
Must qualify to operate TIMACS (Train Information Monitoring and Control System) Solari, crew management system (within approximately 6 months) as a requirement for the successful completion of the Assistant Stationmaster training program
Preferred
Bachelor's degree in Transportation/Business or related field or completion of some college credits/courses
Prior LIRR operations experience; prior Transportation operations experience with exposure to the movement of trains and equipment or the daily operation of the Transportation Department or demonstrated equivalent
Knowledge of LIRR Physical Characteristics, Book of Rules, Train and Crew Manipulation
Completion of the LIRR Operations Basic Skills Training Program
Company
Metropolitan Transportation Authority
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.
Founded in 1834
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Janno Lieber
Chair & CEO
Sam Tabikh, P.E.
Facilities Engineer and Projects CEO
Recent News
Crain's New York Business
2025-10-07
San Francisco Chronicle
2025-10-05
2025-10-04
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