Pyramid Global Hospitality · 2 days ago
Front Desk Attendant - Onyx Club
Kamas, UT
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrPyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity and growth. The Front Desk Attendant role involves engaging with guests, providing exemplary service, and maintaining a clean and organized fitness environment.
Hospitality
Responsibilities
Enhance the member and guest experience while they are in the fitness center
Ensure all fitness equipment is in safe, operational condition
Greet and engage with members and guests, setting the example for excellent customer service
Maintain cleanliness of the fitness center, locker rooms, and lobby areas
Stay knowledgeable about the fitness areas, Event Center, and resort amenities
Ensure policies are adhered to, particularly in point-of-sale operations
Provide exceptional customer service, building relationships by showing sincere interest in members and guests
Resolve any issues or concerns quickly, striving to exceed guest expectations
Collaborate with team members to ensure the retail area is clean and organized
Assist hotel and resort staff professionally, sharing necessary information
Prepare for shifts by ensuring the music is at an appropriate level, uniform is clean and wrinkle-free, nametag is visible, and a welcoming smile is in place
Maintain cleanliness and proper stocking of the fitness area
Address members by name to create a personal experience
Anticipate members' needs and assist with special requests
Perform all opening, mid-shift, and closing tasks as outlined in the fitness attendant checklists; submit completed checklists at the end of each shift
Keep fitness areas, locker rooms, and lobby spaces clean and tidy
Practice safe work habits, following safety procedures, including evacuation protocol when necessary
Be knowledgeable about fitness equipment and assist guests with questions
Attend departmental meetings and training sessions when scheduled
Conduct facility tours for prospective members
Provide information on membership pricing, tiers, and assist guests with the sign-up process
Perform any other duties assigned by the Director of Fitness
Qualification
Required
Previous experience in hospitality or customer service is required
Ability to maintain a pleasant demeanor and remain efficient in a dynamic, fast-paced environment
Ability to multitask while maintaining attention to detail
Professional, flexible, and positive attitude
Strong attention to detail and organization
Ability to stand for extended periods
Ability to perform light lifting (up to 35 lbs) and occasional bending, stooping, and reaching
Hearing and visual acuity to observe and meet members' needs
Must follow occupational safety and health practices
Adherence to company appearance standards, including wearing the uniform and name badge at all times
Benefits
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
Company
Pyramid Global Hospitality
Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Ares Management,Bain Capital Credit
2023-02-28Debt Financing
Leadership Team
Anthony Torres
Vice President of Food and Beverage
Recent News
2025-10-16
Company data provided by crunchbase