Aledade, Inc. · 1 day ago
Salesforce Support Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expAledade is a public benefit corporation that empowers independent primary care practices to deliver better care to patients. The Salesforce Support Analyst will provide advanced support for the Salesforce platform, manage service cases, and collaborate with various teams to ensure platform reliability and user satisfaction.
Health CareMedicalPrimary and Urgent CareWellness
Responsibilities
Own and manage incoming Salesforce Service Cases related to incidents, service requests, and enhancements
Ensure timely triage, prioritization, resolution, and communication with business users in accordance with SLAs and support standards
Handle daily Salesforce Admin requests including user management, profiles, permission sets, roles, queues, validation rules, flows, page layouts, and reports
Provide configuration-level fixes and enhancements while ensuring alignment with platform governance and security standards
Assist in debugging, unit test failures, deployment issues, and post-release defects across lower and higher environments
Support CI/CD pipelines, sandbox environments, and release activities including validation, smoke testing, and deployment verification
Collaborate with DevOps teams to investigate and resolve build failures, deployment errors, and environment synchronization issues
Create and maintain support documentation, standard operating procedures (SOPs), and user-facing knowledge articles
Identify recurring issues and recommend process and automation improvements to reduce support volume and improve platform stability
Qualification
Required
Holds a BS/BTech degree (or higher)
2+ years of experience supporting enterprise Salesforce platforms
Experience with Salesforce Administration, including security, automation, and configuration
Proven experience managing Service Cases, incidents, defect triage, and user support in an enterprise environment
Preferred
Experience working in Healthcare, Financial Services, or other regulated industries
Exposure to DevOps tools, source control, and automated testing frameworks
Strong customer service mindset with excellent communication and stakeholder management skills
Practical Salesforce development experience with Lightning Web Components (LWC)
Experience in CI/CD pipelines, sandbox strategies, and release management processes
Troubleshooting skills across configuration, code, integrations, and data layers
Benefits
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
Company
Aledade, Inc.
Aledade is the largest network of independent primary care, enabling clinicians to deliver better patient outcomes and generate more savings revenue through value-based care.
1001-5000 employees
H1B Sponsorship
Aledade, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (11)
2023 (7)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.18BKey Investors
Ares Commercial FinanceLightspeed Venture PartnersOMERS Growth Equity
2025-12-01Debt Financing· $500M
2023-06-21Series F· $260M
2022-06-06Series E· $123M
Leadership Team
Farzad Mostashari
Founder & Ceo
Mat Kendall
Co-founder and President
Recent News
2026-02-06
2026-02-04
2025-12-29
Company data provided by crunchbase