ARK Solutions, Inc. · 8 hours ago
Customer Support Technician
Tallahassee, FL
Contract
Onsite
New Grad, Entry Level
$20/hr - $22/hr
0+ years expARK Solutions, Inc. is seeking a Customer Support Technician to provide Tier I software support for systems. The role involves diagnosing and resolving software issues, collaborating with development teams, and supporting mainframe environments.
ConsultingInformation TechnologySoftware
Responsibilities
Providing Tier I software support for systems
Diagnosing and resolving basic software issues
Escalating complex problems to senior technical staff
Maintaining accurate support data in tracking systems
Assisting in debugging and troubleshooting mainframe environments
Supporting data integration and report conversion tasks
Collaborating with development teams to align with technical direction and standard practices
Participating in quality improvement activities
Learning best practices for system modernization
Qualification
Required
Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field
Equivalent work experience
0 to 1 year of IT work experience in computer systems or support
Demonstrated working knowledge of basic hardware and software products
Problem solving/troubleshooting skills
Company
ARK Solutions, Inc.
ARK Solutions is an IT company that offers software consultancy services.
201-500 employees
H1B Sponsorship
ARK Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (10)
2022 (7)
2021 (5)
2020 (16)
Funding
Current Stage
Growth StageLeadership Team
Anuj Khurana
CEO
Company data provided by crunchbase