TowneBank · 1 day ago
Branch Operations Manager
Richmond, VA
Full-time
Onsite
Entry, Mid Level
2+ years expTowneBank is a financial institution that values exquisite member service. The Branch Operations Manager is responsible for overseeing branch operations, ensuring compliance with policies, and providing support to both staff and members.
Banking
Responsibilities
Ensuring that the branch is ready for business each day with all security measures taken, the staff is in place and ready to assist and that all cash and non-cash supplies are on hand
Directing and coordinating the daily activities of the team ensuring quality member service and adherence to established bank policies and procedures
Directly supervising both the teller line and the new accounts area
Performing scheduled audits, prepares required reports, reviews appropriate daily accounts and sends out member correspondence
Assisting members with more complicated issues such as overdrafts and insufficient funds, fee issues and disputed items and provides supervisory approval or decline on member transactions
Working as part of the team to open new accounts and assist members with questions
Promoting TowneBank as well as all related bank products
Recommending employee actions such as promotions, transfers, development opportunities, etc. and supervising the on-the-job training of new employees at the branch
Writing annual reviews with the assistance of the branch manager
Handling employee disciplinary issues with the assistance of the branch manager and Human Resources as needed
Other duties as assigned
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
Qualification
Required
At least two years banking experience with a single employer with a combination of teller and platform experience
Ability to coordinate workflow and manage a team with diverse responsibilities
Strong attention to detail with an ability to follow through and complete tasks as required
Previous experience in handling TowneBank operational duties
Ability to listen well and resolve member issues in a positive manner
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
Preferred
An Associates or Bachelor's college degree
Previous banking industry supervisory experience
Company
TowneBank
TowneBank is a bank that offers various financial services to individuals and businesses.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-01-14IPO
Leadership Team
William I. Foster III
President & Chief Executive Officer
Lee Clark
Chief Operating Officer
Recent News
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