Customer Service Representative /Inside Sales jobs in United States
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Galco · 1 day ago

Customer Service Representative /Inside Sales

positionMadison Heights, MI
timeFull-time
remoteOnsite
seniorityMid Level

Galco Industrial Electronics, Inc. is a leading provider of industrial and commercial electrical and electronic controls. They are seeking a Customer Service Representative / Inside Sales who will act as a liaison between the company and customers, providing product information, answering questions, and resolving issues to ensure high customer satisfaction.

AutomotiveElectronicsIndustrial Automation

Responsibilities

Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Qualification

Customer support experienceCRM familiarityMulti-taskingCommunication skillsProblem-solvingTechnical aptitudeActive listeningTime management

Required

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM, P21 is a PLUS systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Technical aptitude is a strong plus
High school diploma

Company

Galco

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Galco is a leading eCommerce-driven, MRO-focused distributor of industrial and commercial electrical and electronic control, automation, motion control, and power transmission products.
dateFounded in 1975
location
Madison Heights, Michigan, USA
people-size51-200 employees
web-link
https://www.galco.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2020-01-30Acquired

Leadership Team

A
Allison Sabia
President and Chief Executive Officer
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Recent News

PR Newswire
Galco Partners With Ad-Tech CCI, Inc.
2025-12-18
prnasia.com
Delta Electronics Philippines & DAC Industrial Electronics, Inc. Signs MOA with Bulacan State University to Establish Lab to Advance Industrial Automation Engineering Education and Training
2025-08-27
PR Newswire
Galco Celebrates 50 Years of Industrial Distribution
2025-08-08
Company data provided by crunchbase