Clearwaters.IT · 2 days ago
IT Help Desk Technician
Bremerton, WA
Full-time
Onsite
Entry Level
1+ years expClearwaters.IT is seeking an IT Help Desk Technician in Bremerton, WA. This role involves providing technical support to end users, diagnosing problems, and ensuring timely resolutions through a ticketing system.
Cyber SecurityInformation TechnologyIT Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide corrective action and diagnose problems through phone, electronic communication and in-person support
Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues
Identify, research, and resolves technical problems
Respond to telephone calls, email and personnel requests for technical support
Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system
Provide 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware
Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems
Simulate or recreates user problems to resolve operating difficulties
Recommend systems modifications to reduce current and future user problems. Interact with the Trouble Ticketing system to documents issues and resolutions
Provide support for Video Teleconferencing program
Maintain/troubleshoot Network Connectivity issues
Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the USAF Standard Desktop Configuration (SDC) and DHA Standard Desktop Image
Install and configure PC-based medical application client software
Perform basic PC hardware troubleshooting
Support Refresh of PC Hardware by deploying new computer equipment to MTF staff
Work with centralized Subcontractor Tier III reach back staff for problems above local ability. Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices
Perform physical installation and initial configuration of MTF routers and switches as well as IT Shared Services Hosting Environment equipment
Assist regional Tier III teams with installing medical applications and servers
Assist regional Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/servers
Provide support in maintenance of business continuity and disaster recovery program
Provide support in LAN/WAN/PC/Server-related security program
Support MTF with Video Teleconferencing program
Manage functional application of an automated call distribution system
Maintain library of current scripts, software media, and licenses
Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices
Provide support in network upgrade and expansion as needed. Interface with base communications squadron personnel as needed
Perform the following Information System Security functions for the MTF network, IT Shared Services, and MTF-hosted medical applications/servers: Assist Tier III teams in applying software updates, security patches and DISA STIGs Assist Tier III teams with mitigating vulnerabilities
Provide on-call support for MTF
Qualification
Required
High School Degree
Security + Certification
Minimum of one year experience as a Help Desk Specialist
Background Investigation Tier 3 (NACLC)/Secret Clearance
IAT Level 1 ADP/IT III
Benefits
Health Care Plan (Medical, Dental, Vision)
Retirement Plan (401K, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Company
Clearwaters.IT
Clearwaters.IT is an IT solutions company providing application development, information technology support, and operational services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Doherty
Chief Growth Officer
Recent News
Washington Technology
2025-12-06
Company data provided by crunchbase